At
** DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are
** Here to move**.
We are seeking a highly engaging
**Customer Service Representative** to join our Airfreight team in Alexandria, NSW.
You will be a true customer service superstar who puts the customers at the heart of all you do.
**What you will be responsible for?**
- Resolve customer issues and queries
- Build strong relationships with our customers
- Coordinate customer shipments and monitor until destination delivery
- Ensure all stakeholders are kept up to date
- Maintain the customers processes and daily requirements
**What are we looking for?**
- Previous customer service experience within freight forwarding
- Outstanding customer service skills and ability to build and maintain genuine relationships
- Knowledge of air and sea operations (both import & export)
- Strong relationship management and influencing skills
- Excellent written and verbal communication skills
- Self-motivated and results driven
- Flexible and resilient
**Why DB Schenker?**
We know that our team is our greatest asset, that's why we're committed to providing you with the best work environment, opportunities, and benefits. From competitive salaries to optimal health care offerings and smart working arrangements - we have you have covered!
- ** Smart Working Arrangements** - your work life balance is important to us. 50% of your days can be worked remotely - just talk with your manager about how this works for you and the team
- ** Career Development & Education** - we support a range of programs and courses so you can strive for personal and professional excellence!
- ** Environmental Sustainability** - our green product portfolio and expertise in eco-consulting are at the heart of our sustainable strategy
- ** Diversity & Inclusion** - we are inspired by our diverse teams. As a Talent Driven company, we make sure we move together as a team in everything we do
- ** Health & Wellbeing Benefits** - you will have access to our holistic Employee Assistance Program and Medical Insurance Discounts
- ** Major Brand Discounts** - thinking about that new purchase? You'll have access to discounts from our globally renowned Electronic and Automotive customers
- ** Novated Leasing** - you will have access to a range of cost-effective programs from our fleet service provider, who make the complex easy
- ** Annual leave loading** - we encourage you to take a break, enjoy some 'RnR' and reward you for it! With 17.5% annual leave loading, there's more $$ in your pocket while you are taking a break
- ** Free insurances with our super plan**:
- you can save up to $2,200 per year. DB Schenker funds extra insurances for you, within our default super fund, AMP (Death and Disability + Salary continuous insurances)
- ** 'Dress For Your Day'** - with a "smart casual" dress code in our office, we want you to be comfortable and encourage you to dress for what your day may entail
**Benefits**:
- Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.
- Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.