We are seeking an experienced Service Advisor to develop strong customer relationships through excellent communication and interpersonal skills. The role involves greeting customers promptly, listening to their concerns, accurately documenting vehicle issues, and providing clear explanations of recommended services and repairs.
Key Responsibilities
* Greet customers professionally and promptly
* Listen to customer concerns and document vehicle issues
* Provide clear explanations of recommended services and repairs
* Maintain regular communication with customers regarding service status and completion times
* Handle customer complaints or concerns with empathy and professionalism
The ideal candidate will have a background in the automotive industry and proficiency in service management software. They will also be responsible for scheduling service appointments, managing daily service workflow, preparing repair orders, and liaising with technicians to ensure timely and accurate diagnosis and repair.
What We Offer
* A fast-paced environment where you can apply your skills and experience
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A supportive team environment
We are committed to providing a positive and inclusive work environment. Our company values include Dedication, Responsibility, Innovation, Value, Excellence, and Nurture.