Des's Group has 60 years of experience in personalised transport services. We are versatile with individual companies distributed throughout various locations in SA. From simple A to B transfer solutions, Wine Tours, Weddings or Corporate movements, we can tailor transport solutions to suit a wide range of requirements.
Service Delivery Manager
As the Service Delivery Manager, you will take ownership of the day‐to‐day operational performance of our minibus services. You'll lead drivers, coordinate fleet operations, manage service delivery outcomes, and ensure compliance with all regulatory and safety standards. This is a hands‐on leadership role suited to someone who thrives in a fast‐paced transport environment and is passionate about delivering exceptional service.
Key Responsibilities
Operations Management
* Oversee daily service delivery across metro and regional operations
* Ensure all services run safely, efficiently, and on time
* Coordinate fleet allocation, maintenance, and vehicle presentation
* Manage disruptions, incidents, and service issues
* Monitor KPIs including on‐time running, cancellations, and fleet availability
Leadership & Workforce Management
* Lead, mentor, and support drivers and operational staff
* Manage recruitment, onboarding, and ongoing training
* Ensure rosters are compliant, fair, and efficient
* Drive performance management and staff development
Compliance & Safety
* Ensure adherence to all transport legislation and safety standards
* Conduct audits on driver behaviour, vehicles, and documentation
* Support incident investigations and corrective actions
* Promote a strong, proactive safety culture
Customer & Stakeholder Engagement
* Build and maintain strong client and stakeholder relationships
* Manage customer feedback, complaints, and service improvements
* Represent the business in stakeholder and community engagements
Continuous Improvement
* Identify and implement improvements in service delivery and efficiency
* Support operational planning and system enhancementsContribute to fleet and service development initiatives
About You
You are a confident leader with strong operational experience and a practical, solutions‐focused mindset.
Skills & Experience
* Background in transport, logistics, or operational management (bus industry highly regarded)
* Strong leadership skills with the ability to motivate and hold teams accountable
* Knowledge of transport compliance (e.g. Passenger Transport Act, fatigue management)
* Experience in scheduling, fleet coordination, and service delivery
* Excellent communication and problem‐solving abilities
* Strong computer skills and ability to learn new systems
Personal Attributes
* Calm under pressure with a proactive approach
* Professional and confident communicator
* High attention to detail and commitment to quality
* Flexible and adaptable in a dynamic environment
* Community‐minded with an interest in regional operations
What We Offer
* A leadership role with real impact on service delivery
* Supportive team environment
* Opportunity to shape and improve operational performance
* Competitive salary package based on experience
Additional Requirements
* Flexible availability to meet operational needs
* Commitment to workplace safety and WHS practices
* Ability to maintain high professional and service standards
Our Values
At Des's Minibus, we are committed to integrity, teamwork, and delivering outstanding service. We value respect, open communication, and a shared responsibility for success.
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