The National Library of Australia offers an innovative and collaborative workplace where exceptional team players and technical specialists can flourish. As part of the Library's team, you will help support organisational reform, working collaboratively with your team to shape the Library's future.
The Library is seeking to fill an ongoing Business System Administrator APS4 role in the Trove Data & Platforms Section of the Collaboration Branch.
The role consists of: tracking issues, enhancements and their resolution over multiple ticketing systems, both internally and via vendor support systems, user acceptance testing when required, updating and maintaining standard operating procedures, and participating in section planning and other ad hoc tasks.
We are looking for a team member who: can communicate clearly and concisely at all levels, is able to investigate issues and follow them through to their resolution, is customer focused with an eye for detail, and curious to learn new systems and acquire new skills in data analysis and simple financial processes.
To succeed in this role:
* You will have experience in managing enquiries, issues or incident management tools such as ticketing systems, or
* You will have experience in Library Information Systems, or
* You will have experience in administering SaaS/COTs products.
We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds and mature age people.
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