About the Role
We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide high levels of technical support to our customers across a wide variety of technologies.
Main Duties:
* Provide 1st and 2nd Level support to our customers
* Troubleshoot hardware and software related issues
* Respond to client support tickets
* Log incidents and service requests in the relevant ITSM tool
About You
To be successful in this role, you will need to have a strong focus on customer service as well as have a broad set of technical skills. You will need to be organised, have great communication skills and have great attention to detail.
Key Skills & Experience:
* 3+ years IT hands on experience in a Managed Services Environment
* 2+ years working in a Service Desk environment
* 2+ years providing Onsite customer support
What We Offer
In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.