Collections & Accounts Receivable Officer
Join to apply for the Collections & Accounts Receivable Officer role at Simpro Software
First Things First - What We Can Offer You
- Leave to foster personal connections, health & overall well-being
- Employee Assistance Program
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Delicious, free, chef-prepared lunch daily on site
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office setting
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- A range of other fantastic benefits!
The Job
Are you a finance professional with a knack for both numbers and people? We're looking for a energetic Collections and Accounts Receivable Officer to join our team, based in our Brisbane office and reporting to the Accounts Receivable Manager. We are a high-growth SaaS company with operations in the UK, US, New Zealand, and Australia.
This isn't your traditional AR role; it's a hybrid position that combines core accounts receivable duties with the strategic skills of a credit controller. You will be crucial to our financial health, managing the entire accounts receivable cycle across multiple international locations. You'll not only handle day-to-day AR operations but also take a proactive approach to collections and customer account analysis.
What You’ll Do
- Collections Management: Proactively manage a portfolio of customer accounts to ensure timely payment. This includes making collection calls and sending follow-up emails.
- Customer Account Analysis: Analyse customer payment trends and account behaviour within Salesforce Revenue Cloud. Identify potential risks and escalate delinquent accounts as needed.
- Problem Resolution: Act as a key point of contact for customer inquiries related to billing discrepancies and payment issues. Investigate and resolve complex billing problems, including system or workflow errors, in collaboration with other teams.
- Relationship Building: Build and maintain strong working relationships with key stakeholders across Operations, Sales, and Customer Support to ensure seamless workflow and timely resolution of customer issues.
- Accounts Receivable Operations: Perform core AR duties, such as applying customer payments, issuing credits, reconciling accounts, and managing the AR aging report.
- System and Data Integrity: Ensure the accuracy of customer billing and payment information within Salesforce Revenue Cloud. Proactively identify and report any system errors or workflow anomalies.
- Reporting: Generate and analyse reports on key AR metrics, including Days Sales Outstanding (DSO) and collection effectiveness.
- Process Improvement: Identify opportunities to improve the efficiency of the collections and AR processes.
What You’ll Bring
- Proven experience in a similar accounts receivable, collections, or credit control role.
- Solid understanding of accounting principles, ideally with a diploma or degree in Accounting, Finance or a related field.
- Strong experience with accounting software and CRM systems. Prior experience with Salesforce Revenue Cloud or similar will be highly desirable.
- Excellent analytical and problem-solving skills, with the ability to interpret data and identify trends.
- Strong to advanced Microsoft Excel skills, including pivot tables, VLOOKUP, and data visualisation.
- Exceptional verbal and written communication skills for effective customer interaction and negotiation.
- Meticulous attention to detail to ensure accuracy in billing and data entry.
- A proactive and results-oriented individual who can work independently and as part of a team.
- Willingness to be flexible with work hours to support international operations.
Core values required of all Simpro employees:
We Are One Team, We Are Customer Centric, We Are Growth Minded, We Are Accountable, We Celebrate Success. Simpro is an equal opportunity employer with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity.
#J-18808-Ljbffr
📌 Collections & Accounts Receivable Officer
🏢 Simpro Software
📍 Queensland