Join to apply for the Senior Business Analyst role at NSW Department of Customer ServiceJoin to apply for the Senior Business Analyst role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$125,693.00/yr - A$138,510.00/yrSenior Business Analyst - ID Support NSW - Cyber NSW12 months temporary full-time opportunityBathurst / Sydney based (flexible working arrangements)About Us:The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.About the Role:Cyber Security NSW is looking for a Senior Business Analyst to join ID Support NSW. We are seeking a Senior Business Analyst with expertise in digital platforms, enterprise architecture, and technical documentation. This role is ideal for someone who thrives at the intersection of business and technology - someone who can identify root issues, propose scalable solutions, and translate complex systems into clear, actionable documentation that support efficient delivery of business operations and performance in line with organisational strategies and operational plans.Key Accountabilities:Partner with cross-functional teams to analyse and optimise digital platforms and system architectures.Identify inefficiencies, risks, and opportunities in current workflows, integrations, and automations.Collaborate with architects, engineers, and product managers to design and document scalable solutions.Lead the creation of Standard Operating Procedures (SOPs), technical guides, and process documentation.Influence and negotiate with stakeholder to obtain consensus for change initiatives to facilitate scoping and setting business prioritiesGather, analyse and translate business data to meaningful insights to support informed decision making to improve the effectiveness of processes and programsImplement a structured framework in accordance with compliance, standards, agile and best practice methodologies to improve efficiency, effectiveness and usability of systems and/or productsPartner with stakeholder to undertake projects and corporate initiatives to ensure requirements and standards are met and best practice techniques are usedManage and co-ordinate planning and processes to ensure all critical business functionality is tested and a quality system is delivered and accepted by key stakeholdersAbout Cyber Security NSWThe Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threatsIncrease cyber skills and awarenessUnderstand the risks from cyber threats to our digital information and systemsSet cyber security standardsEnsure we are prepared if a damaging cyber incident occursTo be successful in this role, you will have:Long term experience as a Business AnalystA strong communicator who can confidently collaborate with a diverse range of customers, colleagues and managementDemonstrated experience of solution analysis and requirements gathering in digital uplift projects or supporting multi-platform environments.Strong understanding of enterprise architecture, API integrationsAble to capture detailed technical requirements from system users. Prior experience with Salesforce CRM would be advantageous.Experience using JIRA and Confluence tools to manage technology projects and initiatives, automation tools, and cloud platformsExperience working with security and privacy frameworks and translating them into business processes.Exceptional writing skills - able to produce clear, concise, and structured documentation for technical and non-technical audiencesOrganised with strong time management skillsAble to work autonomously and problem solveAn Australian Citizen including the ability to obtain and maintain a Baseline National Security Clearance and undergo a police checkApplying for the role:Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.Submissions that have not followed the above or that are submitted via email will not be considered.A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.Salary Grade 09/10, with the base salary for this role starting at 125,693 base plus superannuationClick Here to access the Role Description.For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.For enquiries relating to the role, please contact Jacki Muir via jacki.muir@cyber.nsw.gov.auVisit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 09:59 am, 10 June 2025Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAnalystIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xSign in to set job alerts for “Senior Business Analyst” roles.Sydney, New South Wales, Australia A$100.00-A$112.50 6 days agoBankstown, New South Wales, Australia A$700.00-A$800.00 6 days agoSydney, New South Wales, Australia 11 hours agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoGreater Sydney Area A$100.00-A$105.00 3 weeks agoSydney, New South Wales, Australia A$900.00-A$1,000.00 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 5 days agoAssociate Consultant / Senior Associate Consultant (Business Analyst)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSenior Business Analyst - CRM TransformationSydney, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia A$100.00-A$107.00 2 weeks agoMillers Point, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoBurwood, New South Wales, Australia 6 days agoBUSINESS ANALYST(Airline Domain) - Permanent - SydneySydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoWe’re unlocking community knowledge in a new way. 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