About the Role We are seeking a skilled professional with a passion for customer service, technical expertise, and hands-on work. This role offers a dynamic mix of customer interactions, technical tasks, and inventory management. As a Field Service Technician, you will play a vital role in ensuring customer satisfaction by providing exceptional after-sales service for our products. * Conduct warranty and non-warranty service work for spas and swim spas. * Perform heat pump installations, platinum spa care, and on-site product sales (accessories, chemicals, covers, etc.). * Develop maintenance and service plans for customers. * Maintain tools, vehicles, and equipment in excellent condition. * Assist with warehouse spa assessments, including evaluating the condition of spa units and identifying any necessary repairs or maintenance. * Ensure spas are maintained at a satisfactory level including cleaning, organizing, and preparing units for display or shipment. Key Responsibilities: