Office Administrator - Virtual Reception for Allied Health (Aus applicants only)
Office admin Superstar for Allied Health. Work from home.
We offer virtual administration for Allied Health Practitioners Australia wide - offsite reception and administration services for our clients from 8.30am-5.30pm. The hours of work are between 16 and 38 hours per week.
The role
This is an Office Administrator role which incorporates all aspects of administration including the core component of answering the phones and being an Account Administrator.
The scope of the role includes:
- Reception Management - Managing a high volume of phone calls with warmth and professionalism, booking new clients, changing appointments and using platforms like Halaxy, Clininko or Zanda to do this.
- Triage inboxes, action tasks and office enquiries to completion with clear notes and communication
- Assist with the processing of invoices and rebates through the diary management programs
- Building solid relationships with your clients and colleagues, both online and over the phone
- Being proactive in going above and beyond to ensure you are always one step ahead of your clients ensuring you are making their day as smooth as can be.
- Keeping all procedures up to date and proactively searching for new ways to grow the business
- Keep records accurate in the practice management system and follow privacy requirements
You bring
We work in small teams, so it is imperative you are a team player who enjoys assisting others and also willing to ask questions to ensure your day runs smoothly.
To be successful in this role you will bring:
- Full ongoing work rights in Australia. Australian citizen or permanent resident
- Excellent spoken and written English suitable for patient facing phone work
- Minimum 2yrs experience in similar role
- Outstanding phone manner - patience, understanding and kindness
- Advanced empathy skills
- Experience in Halaxy, Cliniko or Zanda Essential - at least one of these programs is a must! Please address experience in Cover Letter.
- Office administration experience, in Allied Health preferred, but not essential
- Experience in answering the phone (High call volume) - Required
- Ability to multi task and take on new clients/programs/processes throughout the year as the business grows
- Able to work autonomously and be open to learning current things
- Accuracy with data entry and organised with excellent time management
- Proficient in Microsoft Programs, Outlook, Google Sheets and Google Docs - Required
- Able to work efficiently, being proactive in task finalisation
- A collaborator - someone who enjoys working with and learning from others
- Have reliable high-speed internet connection and quiet home office space suitable for confidential phone calls
Why Time Well Spent?
Work from home, no requirement to be onsite
Supportive management and front line team, resolve issues together.
Purposeful work that helps people and clinicians every day
Documented processes with training and ongoing support provided
Growth path into senior coordination, team leader roles
Salary and hours
Hourly rate $28 to $33 plus super, dependant on experience and fluency in practice management software.
Full time and part time hours available across Monday-Friday, day time hours. Flexible for the right candidate.
Salary match Number of applicants Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years\' experience do you have as an office administrator?
- Do you have experience in administration?
- Do you have data entry experience?
- Do you have previous invoicing experience?
- How would you rate your English language skills?
- Which of the following medical practice management software do you have experience with?
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What can I earn as an Office Administrator
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