Outbound Home Loans Specialist 6-month role at NAB with high chance of extension
Your new company
To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, We're customer-obsessed. We keep it simple. We move with speed. We own it and we win together.
Your new role
Your career at NAB is about more than money; it's about serving our customers well and helping our communities prosper. We currently have an opportunity within Personal Direct, which is one of NAB's largest contact centres. We provide servicing and lending solutions to over 500,000 of our customers each month.
As an Outbound Home Loans Specialist, your role is:
* Responsible for making outbound calls to existing Advantedge home loan customers.
* Connecting with customers before they defect to understand their current financial situation and identify opportunities to develop their relationship with Advantedge, including increasing, restructuring or changing their home loan
* Provide high-quality customer service with a strong focus on retention & growth
* Writing new home loan applications
This is a 6-month assignment with the view to extend or go permanent. The hourly rate will be $51.91 per hour plus super. You will be working 8.45am - 5.30pm Monday to Friday. This role will be based at 700 Bourke st, Docklands VIC 3008. It will be a hybrid working arrangement from home and in the office after you have completed training and are fully proficient in the role. When working hybrid, it will be 3 days in the office and 2 days from home.
What you'll need to succeed
You are encouraged to apply for this role if you have:
* Strong customer service experience
* Relevant tertiary degrees such as Business, Commerce, Finance, Accounting (Preferred).
* Passionate about helping customers.
* Proven communication skills, the ability to connect with customers and to assist them with their queries.
* Demonstrated attention to detail.
* Lending experience preferred but not essential.
What you'll get in return
In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.