For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Were seeking an Assistant Underwriter to support our Workers Compensation portfolio. In this role, youll process policy adjustments, new business and renewals, and help drive retention and profitability targets. Youll manage credit service queries, produce required reports, and maintain strong relationships with intermediaries and customers. Success in this role relies on delivering exceptional customer service, effective communication, and contributing to business objectives through market awareness and reliable task delivery.
You bring experience in customer service, strong negotiation and communication skills, and the ability to work both independently and within a team. This role is ideal for someone who thrives in a fastpaced environment and enjoys building collaborative stakeholder relationships. This is a permanent full-time role based in Boorloo (Perth).
What You'll Do
Process and manage workers compensation policy adjustments, new business, renewals, and customer information updates.
Take inbound calls during business hours to assist customers and intermediaries with enquiries.
Support portfolio performance by helping achieve renewal retention and profitability targets.
Manage and resolve credit services enquiries, including outstanding premium followups.
Produce required reports and provide administrative and underwriting support.
Build and maintain strong relationships with intermediaries and customers to support retention and new business.
What You'll Bring
Experience in customer service and insurance, ideally with exposure to Workers Compensation or related underwriting environments.
Strong verbal and written communication skills, with the ability to build effective relationships across all stakeholder levels.
Good negotiation skills and confidence in handling enquiries, resolving issues, and supporting customers.
Motivated, proactive and willing to learn, with a growth mindset and openness to developing new technical skills.
Some knowledge of underwriting processes, premiums, credits, or insurance systems and tools (or the eagerness to learn them quickly).
A teamfocused approach with the ability to work independently and reliably to deliver highquality outcomes.
Strong attention to detail and the ability to stay organised in a fastpaced environment.
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
* employment type eligibility criteria apply
Applications close: Thursday 12th March :59PM AEDT
Make sure to discuss your application with your current manager before applying.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.