Reservations Agent
We are Accor, a global hospitality group, seeking a friendly, detail-oriented Part-Time Reservations Agent to join our Reservations team at Novotel & ibis Sydney Darling Harbour, centrally located in Darling Harbour, Sydney.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
Accor offers opportunities to Work Your Way across brands and benefits.
Responsibilities
Respond to customer enquiries and reservation requests via phone, email, and messages
Assist guests in selecting the best options to suit their preferences and needs
Accurately input and maintain reservation details in our system
Inform guests about hotel services, current promotions, and special packages
Modify or cancel reservations as required, ensuring guest satisfaction
Work closely with the Front Office and Sales teams to deliver seamless service
Handle guest concerns or complaints in a courteous and solution-focused manner
Keep accurate and organized records of customer interactions and bookings
Follow company procedures and policies relating to reservations and payments
Qualifications
Exceptional verbal and written communication skills
A passion for hospitality and helping people
Strong multitasking and time management abilities
High attention to detail and accuracy
Experience with reservation systems (training provided)
Flexibility to work varied shifts, including weekends and holidays
A positive attitude, with a problem-solving, guest-first mindset
Additional Information
Work with an experienced leader and lay foundation to a strong career progression pathway
The opportunity to Work Your Way across the Accor brands and be part of its flagship property in Australia
Discounted accommodation and F&B in Accor hotels worldwide
Complimentary laundering
Annual staycation to say thank you
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Location: Pyrmont, New South Wales, Australia.
Employment type: Part-Time.
Seniority level: Entry level.
Job function: Hospitality/Reservations.
Industries: Hospitality.
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