Overview
* Fintech. Fast. Smart. Changing the game.
* Complex cases. Real decisions. No rinse and repeat calls.
* Bonus + share options + extra leave + fuel bonus + overseas reward trips!
Not your standard customer service gig. You'll put your detective hat on to track down people, assets, and the real story. With full training provided, you won't be running scripts. You'll be researching, investigating, and making judgment calls in the grey.
MoneyME is a certified B Corp, committed to people, planet, profit. The team is young, sharp, and full of energy. They grow fast and are not slowing down.
You'll have autonomy to make real decisions, solve real problems, and have a genuine impact.
Benefits
* An extra week of leave each year
* Three days of volunteer leave
* Quarterly bonuses that are achievable
* An employee share plan
* Overseas reward trips and recognition programs
The gig
You'll handle a mix of inbound and outbound calls – not the easy ones. Manage the admin and case work that sits behind each file while investigating complex, late-stage accounts.
* Investigating complex, late-stage accounts
* Managing cases end-to-end, including administrative follow-up and documentation
* Tracking down people, assets, and answers
* Working with brokers, agencies, even tow truck drivers
* Navigating grey areas and making judgment calls
* Negotiating payments and understanding individual customer needs
* Reviewing information and piecing together the full picture to guide decisions
Qualifications
You don't need collections experience (but that'd be great!). You just need the right mindset.
* Curious – ask better questions
* Resilient – handle tough conversations well
* Think critically and act decisively
* Have razor‐sharp attention to detail
* Enjoy both customer interaction and behind-the-scenes admin work
* Listen deeply, pick up on nuance and communicate with clarity
* Don't get stuck when things aren't black and white
* Can explain decisions clearly
Apply now for immediate consideration, or contact Laura Paixao on for more info.
Reference Number: BH-61746
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