**About our company**
We are an Australian local furniture and whitegoods supplier catering for customers' home decoration. Since its establishment in 2006, we have never stopped endeavouring to help customers create a cosy and comfortable living environment with affordable prices. Since us having been in the market for over 10 years, our company leaders understand the importance of getting the appropriate resource, and also the value of empowering their staff.
We are a progressive organisation focused on delivering exceptional customer service throughout all elements of our business. We are seeking a diligent and skilled individual who wants to become a valued part of a growing and supportive team as a bookkeeper and outbound logistics co-ordinator.
**Tasks & responsibilities include**:
- Contacting and organising all outbound orders.
- Ensuring goods are paid before delivery
- Working with freight companies regarding deliveries to site
- Organizing the weekly run sheets
- Communicating with warehouse regarding run sheet
- Determine and arrange for weekly and daily labor requirements
- Processing warehousing staff attendance
- Ensure staff are trained in local procedures and in the use of operational equipment and where applicable, hold a current license.
- Supervise daily activities to ensure that work is performed safely, efficiently and in accordance with company procedures and legislation.
- Have regular communication with all depots, operations, fleet control and customer service.
- Co-ordinate the loading / unloading of vehicles inbound and outbound
- Document training and forward to Safety, Training & Quality Co-Ordinator for entry into database
- Ensure Induction of agency, casual and permanent employees is carried out and documented
- Ensure all incidents including near misses are reported, investigated and corrective actions implemented.
- Work with injury rehabilitation coordinators to develop and implement return to work plans ensuring injured worker speedy return to work.
- Identify, recommend and if approved, implement improvements in the daily operational procedures
- Dealing with inquiries, complaints, and requests for information or services by clarifying customer needs and responding appropriately to the requirements of each customer.
- Build relationships with key stakeholders.
- Problem solve material orders.
- Using systems provided, log calls and logistics.
- Making and receiving service booking calls.
- Explaining service options and processes.
- Completing relevant paperwork.
- Communicating with colleagues with scheduling of bookings.
- Updating and supporting database as required.
- Accurately record customer requests in the CRM system.
**Qualifications Necessary**:
- Tertiary educated in bookkeeping and accounts administration
- Highly organised and self motivated
- Well presented with customer service skills
- Able to work across a multi faceted and dynamic supply chain
- Able to work as part of a team and independently
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
- How much notice are you required to give your current employer?
- How many years' experience do you have as an Operation Assistant/Supervisor
**Job Types**: Full-time, Permanent
**Salary**: $49,366.01 - $65,000.00 per year
**Benefits**:
- Employee discount
- Employee mentoring program
Schedule:
- 10 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Advanced Diploma / Associate Degree (preferred)
**Experience**:
- Warehouse supervisor: 1 year (preferred)
- Operation Assistant: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driver Licence (preferred)
- Forklift Licence (preferred)
Work Authorisation:
- Australia (required)
Ability to Commute:
- Smithfield, NSW 2164 (required)
Ability to Relocate:
- Smithfield, NSW 2164: Relocate before starting work (required)
Work Location: In person