Internal Secondment Opportunity Operations Officer – Claims Customer Service Contact Centres About the role We have a 6-month Internal Secondment Opportunity for an Operations Officer role based in Newcastle. The Operations Officer plays a key role in keeping our Contact Centre network running smoothly and effectively. Acting as a central support function, this role provides critical coordination and operational support that enables our centres — particularly the Newcastle site — to perform at their best. With a strong focus on operational rhythm, consistency, and continuous improvement, the Operations Officer helps uplift efficiency, supports workforce and site logistics, and contributes to a positive, high-performing culture across the Claims Customer Service network. This secondment is a great opportunity for someone looking to broaden their operational exposure, build strong stakeholder relationships, and gain deeper insight into how our Contact Centres operate end-to-end. Key accountabilities Support day-to-day operations across the Contact Centre network through effective coordination and administration Assist with site and people logistics, with a particular focus on the Newcastle site Support Distribution and Claims Customer Service activity as required Coordinate and support the delivery of CCS reward and recognition initiatives Manage onboarding logistics for recruitment campaigns Maintain critical site operational documentation Proactively identify and implement continuous improvement initiatives that enhance operational effectiveness Key stakeholder relationships Operations Manager CCS Leads Contact Centre Managers, Operations Leaders, Leaders and Specialists Claims Customer Service and Customer Service Operations Officers (peer group) Workforce Management Site & Facilities Manager and Real Estate Lead Technology & Operations teams What we’re looking for Experience Minimum 2 years’ experience in a Contact Centre environment Experience in an operational or support role (desirable) Capabilities & skills Strong alignment with Suncorp policies, processes, and ways of working Adaptable and flexible, with the ability to operate effectively in a changing or ambiguous environment Strong interpersonal and communication skills (written and verbal) High attention to detail and strong organisational skills Problem-solving mindset with good analytical capability Understanding of Contact Centre programs, processes, and performance metrics Confidence working with systems and technology used across Claims Customer Service environments If this looks like the next move in your Suncorp Career, chase the sun, apply online today!