Logicalis Australia is a division of the Logicalis Group, an international IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. Logicalis Australia is the formation of powerhouse organisations, Thomas Duryea Consulting and Logicalis Australia. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia's leading professional services, managed services and ICT companies.
To ensure recognition as a leading profession services, managed services and ICT provider, Logicalis Australia maintains strong partnerships with technology leaders such as Cisco, Microsoft, Dell, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow. Logicalis has annualised revenues of AUS$118 million, from operations in Melbourne, Sydney and a service centre in Malaysia.
Our vision is simple - to make technology an asset for businesses, not a problem. We believe in making our complex, fast-changing world a simpler, more inspiring place to live, work and grow. We see ourselves as the 'architects of change' and, like all good architects, we design a wide variety of projects.
**Requirements**:
In addition, you will assist in providing an IT concierge service at a pick-up / drop-off (PUDO) point also knowns as the Tech Lounge. This role will be located on site, at a customer office South of Brisbane.
Your core responsibilities will consist of:
- Providing a Level 1 IT support service for all end user walk-ups
- Assist users by appropriately directing them to various additional support channels via established processes and procedures.
- Process incoming IT Stock - receipt / validate incoming stock, put away stock into shelves for IT use, update system stock quantities
- Stock maintenance - stocktake locations including Minimum stock level (MSL) spot checks.
- Storeroom hygiene - ensure storeroom is maintained by disposing of excessive packaging, safety standards/processes are followed, stock is stored in designated locations
- Complete basic repairs to serviceable end user devices - laptop battery replacement, memory upgrades, Customer Replaceable Unit (CRU) swap outs (eg. Desktop CPU Fans).
- Process device warranty with 3rd party vendors (end-to-end). Dell, Microsoft Surface, Lenovo (lodge RMA, schedule onsite repairs or ship devices for repair / replacement and return repaired items to usable stock.
- Work with team leads and managers to develop improvement recommendations for all areas within this role (Logistics, Repairs, Concierge)
- Update process documentation (Knowledge Management)
- Ensuring all policies, procedures and work instructions are followed
- Other duties relevant to customer IT support as required.
- This role will be primarily located on customer site in Brisbane
About You
- A passion for hand-on IT in all forms
- IT certification - Cert IV Information Technology or similar (CompTIA A+)
- Possess strong written and verbal communication skills;
- Practical and demonstratable experience in end user device repairs
- Have a desire to improve processes and procedures.
- Pride yourself on your ability to manage multiple competing priorities with a high attention to detail
- 2+ years' experience in a customer service role
- 1+ years' experience in IT role highly regarded but not necessary
**Benefits**
As a valued member of **'Logicalis Australia'** you will enjoy several benefits, such as;
- Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
- Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it
- Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
- Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.
**About Logicalis Australia**
Logicalis Australia is a division of the Logicalis Group, an international IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment
**Do I need to meet all the requirements to apply?