What You'll Be DoingLead and mentor a team of 3 support professionalsAct as the primary escalation point for complex issuesCollaborate with the IT Manager to shape and deliver the strategic direction of the Service DeskEnsure smooth day-to-day operations and continuous improvement of support servicesMaintain high-quality communication and resolution standards across all ticketsSupport a range of systems including:Office 365 tenancyActive DirectoryJIRAShell scriptingA bespoke MIS platform (training provided)What You BringProven experience in IT support or service desk leadershipStrong technical skills across Microsoft 365, AD, and scriptingIdeally, Microsoft certifications to back up your hands-on experienceA customer-first mindset with excellent problem-solving skillsAbility to stay calm and keep stakeholders informed under pressureExperience in an MSP workplace is highly regardedWhy This Role MattersThis team is known for solving problems quickly, keeping stakeholders happy, and allowing the business to focus on what it does best.
You'll play a key role in maintaining that reputation and driving continuous improvement.What's in it for You?
Flexible hours: 8:30am – 5:00pm (with some flexibility)Competitive salary: Up to $110K + Super (negotiable)Onsite parking (TBC)Supportive team culture with twice-weekly standupsIf you're looking for a role where your leadership and technical skills will be valued — and where people genuinely enjoy coming to work — click apply now!
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📌 It Support Manger
🏢 Enterprise IT Resources
📍 New South Wales