Insides Sales Representative
Location: Australia
Job ID: 43457
HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting‐edge readers, credentials and controllers to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high‐quality solutions.
Summary
Reporting to the ANZ Director, you will work within your region with the sales and marketing department to contribute to regional growth. You will support and collaborate across the whole team to develop business and project specifications.
Responsibilities
* Act independently and be a trusted advisor to customers and prospects throughout the sales cycle.
* Collaborate with regional and strategic sales teams to drive growth.
* Manage incoming case queues, qualifying inbound queries and managing the sales cycle through to Regional Sales Manager handover where applicable.
* Onboard and manage customer requests through a structured marketing and sales approach, presenting the added value of HID offers to existing and potential new customers.
* Manage and monitor customer contacts that follow marketing campaigns referenced in the CRM.
* Ensure regular follow‐up with customers, providing an advisory approach, analyzing and understanding their needs, and offering optimization solutions.
* Stay informed of HID product and service offerings and group strategy regarding new offers.
Qualifications
* Bachelor's degree or equivalent.
* A minimum of 2+ years in sales‐supporting roles or customer service.
* Demonstrable ability to hit sales targets.
* Previous experience selling Physical Access Control solutions is an advantage.
* Experience in a solution‐selling environment, specifically SaaS and/or Cloud based licensing models, is desirable.
* Excellent communication and negotiation skills.
* Ability to work as a self‐starter and as part of a team.
* Hands‐on attitude with ability to manage multiple projects and prioritize.
* Knowledge/experience of selling RFID / Physical Access Control solutions.
* Professional, dynamic, friendly, with a genuine interest in business.
* Skilled in reporting, forecasting and presentation, with stamina and resilience to transform prospects into customers.
* Uncompromising attention to detail.
* Multitasking skills and eagerness to take on varied tasks.
* Self‐motivated with a true teamwork mentality.
* A passion for technology, a solid team ethic.
* Ace problem‐solving skills.
* Excellent planning skills, ability to prioritize and work calmly under pressure, with good initiative.
* Working knowledge of CRM such as Salesforce or equivalent.
* Ability to read and interpret technical journals, specifications, and international technical standards.
Customer Expectations
* Customer‐first approach with a clear can‐do attitude.
* Excellent planning, prioritizing and organization skills with the ability to adhere to deadlines.
* Show good initiative and enthusiasm.
* Work calmly under pressure.
Language Skills
* Ability to effectively communicate in English, verbally and in writing.
Computer Skills
* Proficient in MS Office applications such as Word, Excel, PowerPoint.
Work Environment
Employee works in a home office or Melbourne head office.
Work Requirements
* Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
* Travel and fieldwork, including international travel may be required; employee must possess, or be able to acquire, a valid passport.
* Must be legally eligible to work in the country in which you are hired.
What we can offer you
* Competitive salary and rewards package.
* Competitive benefits and annual leave offering, allowing for work‐life balance.
* A vibrant, welcoming & inclusive culture.
* Extensive career development opportunities and resources to maximize your potential.
* Part of a global organization that pioneers hardware, software and services that allow people to confidently navigate the physical and digital worlds.
Why apply
* You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
* We embrace challenges and want to drive change; flexible arrangements, job sharing and part‐time options are welcomed.
* You are results‐oriented, reliable, straightforward and value being treated accordingly; you will be yourself and be appreciated.
Equal Opportunity Employer
HID is committed to building a diverse, equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering a culture of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‐based recruitment services. We are not responsible for any fees related to unsolicited resumes.
Our recruitment process may include the use of AI‐powered tools to assist in screening applicant resumes. These tools help efficiently identify candidates whose qualifications and skills align with the job description. We use AI responsibly and in accordance with applicable data privacy laws and regulations. All applicants are reviewed by our Talent Acquisition team, and AI supports, not replaces, human judgment in the evaluation process.
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