Job Overview
Operations Specialist - Member Operations
We value our colleagues and recognize work-life balance is essential. Our flexible policies enable everyone to thrive in a supportive environment.
This permanent position offers a hybrid work pattern with two days a week in the office, allowing you to deliver your role effectively while enjoying a good work-life balance.
Key Responsibilities
* Contribute to delivering consistent products and services for members and employers by playing a key role in supporting their delivery.
* Collaborate with internal and external stakeholders, provide expert operational guidance, and act as a subject matter expert on projects.
* Manage complex queries, support changes to products and services, and identify risks and gaps within our service model.
* Be a proactive professional who puts members first, understands business rules, and adapts when these change.
Essential Skills and Qualifications
* Proven experience in an Operations Specialist role within the superannuation industry or as a superannuation administrator with deep knowledge of superannuation products and legislation.
* Strong administration and operations expertise, particularly within the superannuation industry.
* Solid understanding of risk acceptance and risk management principles.
* Tertiary qualification in Business, Superannuation, Finance, or Accounting.
* Professional certification in business analysis, administration, business management, or superannuation.
* Effective communication skills and ability to comprehend and translate technical documents.
* Excellent collaboration skills, autonomy, and decision-making abilities.
* Commitment to keeping stakeholders informed and up-to-date.
Why Join Us?
Our organization values its employees and offers a supportive work environment, flexibility, and opportunities for growth and development.