Overview
Senior Business Analyst – Primary Sense Portfolio Digital Services role at WA Primary Health Alliance (WAPHA). Hybrid role based in Subiaco, WA. Full-time maximum term contract until 30 June 2027. Salary: Band 5 ($110k plus 12% super).
About Us
WA Primary Health Alliance (WAPHA) transforms and sustains primary health care across Western Australia. We are one of 31 PHNs in Australia, guided by our 2023–2026 Strategic Plan. We strengthen primary care through innovative partnerships and a 'one health system' approach to improve access to services and health outcomes.
About The Role
We are seeking a dynamic and experienced Senior Business Analyst – Primary Sense Portfolio Digital Services to lead business analysis and project coordination for the ongoing development of the Primary Sense application. You will gather and translate business requirements into actionable development briefs, coordinate stakeholder engagement and testing, manage vendor relationships, and oversee delivery across internal teams and external partners. You will also troubleshoot system issues, develop user documentation and training materials, and monitor system performance to drive continuous improvement.
Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (Hybrid Role)
Employment Type: Full time, Maximum term contract until 30 June 2027
Key Tasks And Responsibilities
- Gather and document business requirements through interviews and workshops.
- Translate business needs into development briefs, including wireframes, data dictionaries, and process flows.
- Coordinate stakeholder engagement for testing and feedback on new functionalities.
- Act as a liaison between users and the development team to capture and resolve issues.
- Troubleshoot and support users with system-related issues.
- Develop and maintain user documentation and training materials.
- Monitor system usage and performance to identify areas for improvement.
- Create technical documentation for system configuration and support procedures.
- Engage and manage external vendors and consultants to ensure timely delivery of services.
- Estimate project scope, including effort, licensing, and cloud service requirements.
- Coordinate and manage projects to align with strategic goals and ensure timely delivery.
- Facilitate stakeholder workshops to prioritise business requirements based on impact and feasibility.
- Support the preparation and development of governance forums (Steering committees and working groups).
- Provide functional support during business testing and ensure issues are documented and resolved.
- Collaborate with cross-functional teams to define project goals, milestones, and deliverables.
About You
To be considered for this role, candidates must meet the following selection criteria:
Essential Experience And Education
- A degree in Information Technology, Computer Science, or a related discipline—or equivalent hands-on experience.
- Demonstrated ability to manage multiple priorities and deliver results with minimal supervision.
- Proven adaptability in fast-paced, evolving environments, ideally within growing or post-startup organisations.
- Solid understanding of the software development lifecycle and experience with application frameworks and design.
- Background in medium to large-scale government or commercial environments.
- Project management expertise, with certification in methodologies such as Agile or PRINCE2 considered an advantage.
- Experience in designing and delivering large-scale technical solutions.
- Advanced analytical and problem-solving skills, with a creative and solutions-focused mindset.
What We Offer
- Hybrid work model combining remote work with access to the Subiaco office.
- Commitment to employee development and professional learning opportunities.
- Salary packaging options (up to $15,900 for general living expenses and $2,650 for entertainment, tax-free each year).
- Employee Assistance Program for confidential support.
- Additional paid parental leave.
- Paid day off during Christmas shutdown period.
- $200 annual health and wellbeing reimbursement.
- Access to LinkedIn Learning and study leave options.
- Option to purchase additional leave for greater work-life balance.
- Long service leave after 7 years; 13 weeks after 10 years of continuous service (where eligible).
To Apply
Please submit your application by clicking the ‘Apply’ button. Your application should include your CV. You will be invited to complete an online assessment as part of our recruitment process. Applications close 3:00pm Thursday 16 October 2025. WAPHA reserves the right to commence shortlisting prior to the advertised close date. If you have any queries, please email Applications must be submitted via the provided link; applications received by email will not be accepted. Applicants must hold current, unrestricted working rights in Australia. Successful candidates may be asked to provide relevant qualifications, documentation including a valid visa (if applicable), passport, and National police check upon request.
About The Team
The Digital Services Portfolio delivers seamless, informed, people-centred digital services. Primary Health Insights and Primary Sense are Digital Services offered to other participating Primary Health Networks across Australia. The Portfolio includes Information Systems, Architecture and Design, and Primary Health Insight Services.
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📌 Senior Business Analyst - Primary Sense
🏢 WA Primary Health Alliance - WAPHA
📍 Australia