Company:
Sime Darby Motors Retail (Australia) Pty Ltd
Parramatta BMW – Big Opportunities Await
Are you an experienced customer service professional who is confident, motivated and customer oriented? Do you have a passion for exceeding customer expectations with an excitement for prestige brands? If this is you, we want you to join our high-performing service team at the home of BMW in the heart of Sydney, Parramatta BMW & MINI Garage.
About us:
As one of the largest BMW dealerships in Western Sydney, Parramatta BMW is more than just a showroom—it's a place where passion, performance, and personality come to life.
Part of the Sime Darby Group, a Fortune 500 company operating across 17 countries, we are committed to delivering exceptional customer experiences and continuous innovation. When you join Parramatta BMW, you become part of a high-energy team that thrives on creativity, customer engagement, and the thrill of driving success.
The role:
Working as a service advisor alongside a results-oriented and highly dedicated service team within a newly refurbished state-of-the-art showroom, you'll have the opportunity to help drive our vision of defining and maintaining the exacting standards to which BMW customers truly deserve.
Roles and responsibilities will include:
* Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
* Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
* Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
* Accurately prepare and cost customer invoices to Group Standards.
* Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
* Assist in meeting and exceeding key departmental performance indicator targets.
To be successful in this role you will have:
* Experience in a similar client-facing / customer service role
* Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
* Demonstrated computer literacy including Microsoft Office, Excel etc..
* Advanced MS office and general computer skills.
What we can offer:
* A competitive base salary, attractive commission plan, and a drive car or car allowance
* An opportunity to work for one of the largest companies in the APAC region
* Uncapped commission with unlimited earning potential
* Be situated on the doorstep of one of the most earning potential markets in the country.
* Professional development opportunities
* Health & Wellbeing Bonus Claim, Birthday leave, and Study Support available
* An employee benefits account with access to discounts on groceries, fuel, and more!
* A safe, friendly, diverse and supportive team environment
If you're ready to bring your enthusiasm and expertise to a brand that dares to be different, we want to hear from you!
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