Mid-Senior Support Specialist
This is a challenging mid-senior level role for an experienced professional to join a dynamic support team.
About the Position
* Monitor and analyze application performance, uptime, and health to ensure optimal system efficiency.
* Provide timely support to resolve incidents, requests, and queries related to systems, ensuring minimal downtime and maximum productivity.
* Perform routine maintenance, upgrades, and patches to prevent system failures and maintain peak performance.
* Effectively manage and resolve application-related issues reported by users through prompt incident management.
* Collaborate with internal business units and external stakeholders to resolve complex issues and improve overall system functionality.
* Develop and execute efficient scripts using SQL to streamline processes and enhance system capabilities.
* Participate in on-call support rotations to ensure seamless service delivery 24/7.
Key Skills and Qualifications
* Proven experience in application support and troubleshooting.
* Strong analytical and problem-solving skills with ability to identify and resolve complex technical issues.
What You Will Gain
You will gain valuable experience working with a dynamic support team, develop your analytical and problem-solving skills, and collaborate with internal and external stakeholders. This is an excellent opportunity to grow your career in the field of Information Technology and take on new challenges.