Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Generous employee benefits & discounts on RACV products & 10 resortsSilver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism AwardsGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.About the OpportunityAn exciting opportunity has become available for a full-time Front Office Receptionist to join our rooms division team in our luxurious 5 star resort. Based at the front office reception desk, you will welcome guests with a warm and friendly smile and deliver exceptional customer service.Full availability and flexibility is required to work a rotating roster on various shifts between 7am-11pm, inclusive of evenings, weekends & public holidays. Eg shift times may be 7am-3pm & 3pm-11pm.This could be just the right role for you?In this customer service facing role, you'll assist guests with their bookings, stay and reservations needs from the moment they arrive to when they leave. Reporting to the Duty Manager, your key responsibilities for the role include:Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenitiesComplete pre-arrival checks, follow up late arrivals or cancellationsMaintain records, emails, respond to phone enquiries and provide solutions to special requestsMaximize accommodation bookings by upselling/upgrading, cross sell & upsell products & servicesAssist with lobby shop sales, process payments, maintain records and accurately collect, receipt, and record all moniesProcess reservations information with accuracy, monitor room blockings, report pick up, VIP & upgrade accommodationCommunicate effectively with other departments to ensure guests needs are metWhat you'll need to be successfulFull availability and flexible to work shifts on a rotating roster between 7am-11pm including evenings, weekends & public holidaysExperience in customer facing front office reception role in 4-5 star hotel/resortA friendly professional manner with a positive attitude and can work well in a team environmentExcellent administration, MS Office applications, verbal and written communication skillsAttention to detail, efficient time management skills and ability to problem solveHold or be eligible to obtain a Qld Working with Children Check Blue CardExcellent personal presentationWe are OfferingFull-time 38 hours weekCompetitive salary + penalties evenings, weekends & public holidaysGenerous employee benefits & discounts on RACV products & 10 resortsEmployee of the month awards & recognitionGreat team cultureTraining, development and career progression opportunitiesLaundered uniformComplimentary parking onsiteThe RACV differenceBe part of a team who cares. Back your ambition and find a new career with RACV.Application processYou can learn more about the RACV at www.careers.racv.com.auApplicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Applicants for this role will also be required to provide evidence that they have a current Working With Children Check or are willing to obtain a Working With Children Check.Submit your CV via the link below.How to apply:Click Apply Now and log in to your Candidate ProfileIf required, click Forgot your password to receive a link to resetIf you have not previously registered:Click Create an account to apply for our career opportunities; orClick Apply Now and create your Candidate Profile as part of your application
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