About the Role
We are seeking a dedicated and experienced Senior Customer Service Officer to join our Reservations Team in Mandurah.
In this important role, you will help ensure smooth and enjoyable travel experiences for passengers across Western Australia by providing exceptional customer service and operational support.
As a senior member of the team, you will manage complex customer enquiries, process ticketing and refunds, and provide guidance and support to your colleagues to uphold high service standards.
Your daily responsibilities will include resolving customer complaints, troubleshooting booking issues, and reconciling payments.
You may also be required to work additional shifts on weekends, public holidays and occasionally support other regional and metropolitan locations.
About You
* You should have proven experience in delivering effective information services in a frontline customer focussed environment.
* You should possess good interpersonal and communication skills, including demonstrated conflict resolution skills.
* You should have sound numerical calculation and problem-solving skills and relevant cash handling experience.
* You should demonstrate the ability to manage time, prioritise tasks and meet deadlines.
About Us
Our vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.
Our five core values guide everything we do: safety, respect, recognition, integrity, and sustainability. These values ensure a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.
We strive to deliver on our vision and purpose while upholding our values every step of the way.