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Senior retail operations manager

Bunbury
beBeeLeader
Posted: 5 December
Offer description

State Manager Opportunity

We are seeking a skilled leader to oversee regional operations, drive performance and build high-performing teams.


About the Role

This role is responsible for optimising productivity, coaching and motivating staff, and focusing on talent development and customer experience in a fast-paced multi-site environment.


Key Responsibilities

* Inspiring Leadership: Conduct impactful store visits, evaluate performance, and motivate Regional Managers.
* Clear Communication: Maintain open dialogue with the team through regular meetings, action plans, and one-on-one coaching sessions.
* Efficient Operations: Maximise productivity with strategic rostering and cost-saving initiatives.
* Loss Prevention: Implement Lovisa's best practices for shrinkage reduction.
* State Oversight: Manage all stores within your state, ensuring they meet high standards and achieve growth targets.


Requirements

* At least three years of management experience in retail or customer/sales-focused industries.
* Proven ability to manage multiple sites in a fast-paced high-volume environment.
* A strong understanding of customer experience and a commitment to continual improvement.
* Flexibility and readiness to travel interstate and internationally as required.
* Availability Monday-Friday.


Desirable Skills

* Multi-site management experience within fashion retail.
* Ability to thrive in a dynamic high-volume environment.
* Strong people-management and performance-development skills.
* Exceptional planning organisational and communication abilities.
* Commercial awareness and a proven track record of achieving results.
* A genuine passion for fashion retail and delivering exceptional customer service.


Benefits

* Fuel Card.
* Attractive Bonus Scheme.
* Managing 3 Regional Managers across the WA state (22 stores).
* Supportive Team Environment.
* Quarterly Global Conferences.
* Generous Employee Discount.
* Structured Personal Development Plans.
* Additional Leave to celebrate your birthday.
* Relocation Opportunities locally and internationally.

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