Claims Settlements Officer – RAAI - Adelaide
About The Role
* Review, assess, and negotiate third‐party claims (including credit/hire) to reach fair settlements while keeping costs and financial exposure as low as possible for RAA.
* Apply sound judgment to confirm liability, identify potential fraud, process payments correctly, and elevate risks or issues in line with policies and legislation.
* Deliver empathetic, professional service to members and stakeholders, balancing member needs with corporate objectives and quality standards.
* Manage workload effectively by meeting performance, financial, quality, and compliance targets, and continuously improving through feedback and coaching.
* Maintain accurate, timely, and high‐quality records, ensuring all claim activity, decisions, and next steps are clearly documented and comply with internal and regulatory requirements.
About You
* Experience in insurance claims, settlements, recoveries, or customer service roles, with the ability to work effectively within a team‐based business environment.
* Strong written, verbal, and interpersonal communication skills, with proven ability to negotiate, manage conflict, and achieve constructive outcomes.
* Sound judgement and decision‐making skills, using objective information to assess situations and determine appropriate actions.
* Outstanding interpersonal skills, able to build strong professional relationships and thrive in a collaborative environment.
* Well‐organized and proactive, with strong time‐management and planning skills, and the ability to work independently with limited supervision.
* High attention to detail and accuracy, particularly in data entry, analysis, and reporting.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive culture: Join a supportive, open‐minded team focused on customer outcomes, bringing your authentic self to work every day.
* Work‐life balance: Enjoy flexible, hybrid work arrangements, and tailored workplace adjustments where possible.
* Career development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and well‐being perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer.
* For more details about our benefits, visit the Allianz Careers site.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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