Description Permanent role Based in Paramatta, NSW Hybrid working – min 2 days in the office What’s the role? As the Credit Manager, you will be a key member of the Mortgage Operations business, and your role will be paramount to the delivery of Westpac’s vision. You will display a strong customer and operational focus, as well as ensuring a high level of productivity, service delivery and regulatory compliance. You will be responsible for delivering high-quality and timely credit assessments for Westpac Group’s mortgage products. Collaborate closely with teams across the business to support strategic goals, responsible lending practices, and a safe, healthy work environment. A core part of your role involves managing inbound calls from Brokers, Bankers, and Assessors regarding home loan applications for Westpac Group brands, including Westpac, St.George, Bank of Melbourne, and BankSA. Additionally, you will proactively identify and manage risks, monitor recurring issues, and contribute to service enhancements that elevate both customer experience and operational efficiency. What do I need? We are looking for a passionate and curious individual, who will strive to meet our Mortgage Operations Lending needs, delivering sound customer focused risk/reward outcomes. You will also have a growth mindset, demonstrated problem-solving skills, adaptability, as well as the ability to work in a high-impact and fast-paced environment. In addition; Currently making credit decisions, either as a Credit Manager, Senior Assessor, or as an established Home Finance Manager, or Lender Ability to influence key stakeholders Ability to work autonomously and manage workloads based on priorities Confident written and verbal communication, with the ability to build professional partnerships with internal and external customers Attention to detail and the ability to handle confidential information with discretion Positive attitude, strong accountability and solutions-oriented Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .