* Higly experienced Exeutive Team
* Growing business - this is your opportunity to take the reins
* Business Support across a variety of departments
About Pinnacle Rehab
Pinnacle Rehab is a market leader and award-winning health and workplace rehabilitation provider with a successful track record in providing superior services for the past 20 years.
We are dedicated to helping people recover from injury and return to work regaining their confidence and independence with a holistic recovery, encompassing return to work and return to life outcomes with the support of our specialised Rehabilitation Consultants. Pinnacle Rehab work across multiple insurance schemes and have a proven track record of delivering outstanding rehab services to our clients.
The ongoing success of the business comes from our people we are committed to staff development and training. Pinnacle Rehab offer an extensive and supportive induction program for all new employees onboarding across all areas of the business as well as regular ongoing training sessions to set all our new starters up for success in their new role.
The Opportunity
The Executive General Manager (EGM) role is an exciting opportunity for someone with extensive knowledge and experience across the NSW Occ Rehab sector. You will be looking for a the next step to take your management career to an executive level and new heights. You will be leading a high performing business responsible for the successful outcomes across the day-to-day functions of the business.
Reporting directly to the CEO, you will be responsible for over 250 operational staff with 3 operational direct reports across various divisions including, Same Employer Division Manager, New Employer Division Manager, Psychological Division Manager.
You will be responsible for the strategic direction and growth, human resource's function, with support from a specialised teams such as a Talent Acquisition Team, P&C Team, Training and Development, you will be responsible for the daily operational management leading each division to provide a superior level of service to our customers.
Within your new role you will also have the support from other areas of the business including a highly efficient and experienced Business Support Team, Operations Assistant, IT Support Team, Business Improvement and Finance Teams.
Your role will involve though not limited too;
People Management
* Provide leadership and training (where required) to the entire operational unit
* Understand business needs and recruit accordingly
* Create a positive, results driven culture
* Implement change management where required
Product Management
* Understand legislative frameworks that Pinnacle works within
* Responsibility for the quality of products across all business divisions (SE, NE, PSYC)
* Drive continuous improvement of services to maintain Pinnacle's positions as one of the leading providers of workplace rehabilitation
* Maintain license requirements within various states and frameworks
Analytics
* Utilise reporting to drive performance across divisions to ensure portfolio performance is exceptional
* Utilise information effectively to inform key stakeholders on performance of operational unit
* Understand and present on financial performance of the operational unit
Account Management
* Collaborate closely with Account Management team to ensure that service models and delivery meet customer performance
* Implement and manage systems that identify claims requiring management review and ensure that Principal Consultants complete file reviews that demonstrate the most effective service at the right time meeting the needs of key stakeholders
* Ensure that Account Managers are supported in the completion of their role by a consistent level of proactivity across files and documentation to support progression of claims and clear strategies regarding future rehabilitation activities.
* Implementing operational changes effectively and in a timely manner to meet customer needs based on feedback and changes in expectations
About You
* Minimum 7 years' experience working in NSW Occ Rehab sector
* Demonstrated experience in managing both Same Employer and New Employer Divisions
* Successful track record in managing a large division
* Experience managing managers
* Tertiary qualified in either; Psychology, Occupational Therapy, Exercise Physiology, Rehabilitation Counselling Or Physiotherapy
Next Steps
If you are looking for your next leadership challenge, one where you will be able to take the reins to shape the successful outcomes across the operational function of a high performing and growing business, reach out for a confidential discussion – Danielle ************ OR *************************************