Join a diverse community of great people who support their peers and their communities.
- We give our employees opportunities to grow from early career to experienced hires—and you can build a career that matters at Morningstar.
- We support personal and professional development through a variety of programs, including an annual Education Stipend that you choose how to spend to support your growth.
Welcome to Morningstar. We're a people-centric company led by a mission to empower investor success.
At Morningstar, your contributions have meaning and can drive change. Across our 10,000 colleagues and 29 offices worldwide, we've invested in fostering a community where talented, driven people can grow. Our entrepreneurial spirit and uncompromising ethics guide everything we do. We're always thinking about the next big thing. It's how we grew from a startup to a global investment research company in just 35 years.
**The opportunity**:Due to a recent promotion we are currently looking for an Associate Employee Technology Support Analyst to join the team.
**Day to day could you see being involved in the following**:
- Incident management - diagnose, resolve and close incidents. Support may be provided in person or remotely.
- Work to identify opportunities to improve or enhance support activities.
- Provide first class customer service to Morningstar's employees.
- Resolve and own technical problems until resolution.
- Escalate to management/senior engineers as required.
- Imaging and installation of workstations.
- Maintain asset management database.
- Support of audio visual services and systems in our meeting rooms, including video conferencing, audio conferencing, web conferencing, projectors, Crestron controllers and Zoom Rooms technology.
- Collaborate with more experienced technicians to solve complex computer and network connectivity problems.
- Develop process and support documentation.
- Provide training, guidance and technical assistance where necessary to other technical support staff.
- Provide on-call support as part of a Rota.
**We're interested in hearing from people who have**:
- Excellent customer service skills.
- Previous experience with 2nd line desktop support experience in a global environment, preferably for a large multinational.
- Experience of supporting and using Windows 10 Enterprise, MacOS, Active Directory, Microsoft Office 365 and Symantec Endpoint Protection.
- Experience with Virtual Machine/Thin Clients environment, in particular Amazon Web Services.
- Have a flexible attitude to meet tight deadlines.
- Administrative experience with Office 365 admin center, for Exchange, SharePoint, OneDrive and Teams.
- FTP account administration and troubleshooting.
- ITIL Foundation v3 Certificate in IT Service Management.
- iOS and Android Handset Support (Cisco Meraki experience as MDM solution), Experience using JAMF Pro.
- RSA SecurID software tokens or equivalent.
- Microsoft System Centre Configuration Manager (SCCM).
**Build a career that matters at Morningstar**
At Morningstar, your contributions have meaning and can drive change. We offer a place where talented, focused people can grow. Our differences are our strength; the fact that we don't all think the same way and encourage unique perspectives helps create great products and services for our clients. Morningstar deeply values diversity and considers having a diverse employee base as core to the intellectual vibrancy of our spaces, the employee experience, and ultimately our business success. We are proud that we have been acknowledged with Best Places to Work certifications in many of our global locations.
The role requires the Analyst to be present in the office 5-days a week.
704_MstarAusAsiaPtyL Morningstar Australasia Pty Limited Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.