Job Title: Business Systems Administrator
We are seeking an experienced Business Systems Administrator to join our team as a permanent full-time employee.
The ideal candidate will have demonstrated experience in managing business systems, with a strong understanding of technical leadership and functional support for Microsoft Dynamics 365 in production and non-production environments.
About the Role:
* Technical leadership and functional support for Microsoft Dynamics 365 in production and non-production environments.
* Manage the daily operations of the D365 platform, including contributing to the organisation's readiness and implementation into the platform.
* Manage D365 security roles, users, roles, profiles, groups, queues, and other Microsoft Dynamics setup options as necessary.
* Configure solutions and workflows and ensure quality and efficiency of the application.
* Maintain the integrity of services integrated with our cloud environments, including in-house systems and external integrations.
* Evaluate new dynamics releases and applications, participate in plans for their implementation and remain current with Microsoft administration best practices.
* Manage D365 enhancement projects to support business needs, including collaborating closely with internal teams, external contractors, solution vendors, and consultants.
* Monitor performance, scalability and licensing and implement proactive solutions for improvement.
* Assist with design of high availability, disaster recovery and backups for the D365 environment.
* Work with internal team members and external parties to troubleshoot and resolve D365 issues.
* Create and maintain technical and process documentation.
About You:
* Tertiary or vocational qualifications within the relevant discipline.
* Microsoft certified in Dynamics 365.
* Demonstrated experience in Microsoft Dynamics design, custom configuration and integration.
* Knowledge of Dynamics applications such as Power Platform, Sales, Marketing, Customer Service and Field Service.
* Experience with implementations, D365 upgrades, testing, migrations, installation, IT/admin training, pre and post go-live support activities.
* Experience with planning and performing regression testing.
* Development experience with Dynamics configuration including the use of third-party tools.
* Experience managing D365 licensing.
* Experience with DevOps and CD/CI pipelines.
* Experience with Microsoft Azure platform (Azure Service Bus, Logic App, PowerApps, Event Hub, Power Automate, etc.)
* Microsoft certifications (e.g., CRM, Microsoft Power Platform + D365 Core, Microsoft D365 + Power Platform Solution Architect) advantageous.
* Excellent communication skills, both written and verbal.
* Excellent interpersonal skills and the ability to influence key stakeholders.
* Strong understanding of contemporary IT service management (ITIL) practices.