We are currently seeking a full-time Senior Claims Advisor with experience across financial lines insurance to join the Australian Claims Team.
This role can be based in Melbourne, Sydney, Brisbane, or Perth and may require occasional interstate travel based on client and business needs.
As a Senior Claims Advisor, you will be responsible for claims advocacy for national clients through the provision of technical advice and support throughout the claims process and, where necessary, commercial settlement negotiations directly with insurers.
You will have a strong focus on client service, fostering relationships, and providing pragmatic guidance.
You will act as an advocate for all financial lines (Finex) claims classes including professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, Warranties & Indemnities (M&A) and statutory liability.
The Senior Claims Advisor will be part of a dynamic global claims team and will liaise as required with global WTW counterparts, proactively managing claims for risks placed in the Australian and international markets.
The Role
Responsibility for management of a portfolio of claims across financial lines insurance
Provision of advice, reporting, and support to clients from notification to the negotiation and settlement of a loss (partnering with the client advocate broker as required)
Working with and guiding client advocate brokers to explain and manage clients' expectations of their claims experience throughout the life of a claim
Meeting with clients and prospective clients to support the client and client advocate broker at all stages of the insurance cycle, and to demonstrate technical claims management expertise
Negotiating for clients with insurers and/or insurer-appointed representatives (. panel lawyers)
Engaging with all relevant parties to resolve coverage disputes
Providing claims advice to clients and internal stakeholders for specific financial lines classes and industry-specific clients
Conducting and facilitating claims reviews (online/ onsite) and periodic legacy claims audit / review
Collaborating on client tender processes (Request for Proposal) to provide claims specific input, working with the client advocate broker and meeting with prospective clients as required
Providing technical expertise and mentoring to assist team development
Working collaboratively with the National Finex claims Leader and team members to support the management of client claim portfolios
Contributing to thought leadership for internal and client education
The above list is intended to be as accurate a reflection of the role as possible.
However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.
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