Be part of the team safeguarding businesses from payment fraud and financial crime.
At Eftsure, we empower organisations to protect their payments with our cutting-edge digital security platform. As a Customer Support Analyst, you'll be the go-to problem solver - helping customers get the most out of our product, troubleshooting technical issues, and ensuring every interaction leaves them feeling supported and confident.
Overview
This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.
Responsibilities
* Responding to level 1 and 2 product support issues via support tickets in Zendesk
* Investigating and replicating support issues that are raised and raising Jira tickets when necessary
* Testing of the software in preparation of new releases
* Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
* Manage batch email process using our internal support system
* Adhere to the Eftsure Company Values.
Experience & Qualifications
* IT degree or similar experience
* A minimum of 1-2 years-experience in a similar customer-facing Support role.
* Experience working in a dynamic, fast-paced and versatile role.
Skills
* Understanding of Excel, HTML and CSS
* General MS Office products
* Excellent verbal and written communications skills
* Personable and able to build strong relationships
* Innovative and creative
* Excellent attention to detail
* Confident
* Adaptable and versatile
* Resilient
* Self-motivated with the ability to work autonomously and as part of a team
* Problem Solving
Some of the perks
* Floating Cultural Holidays
* A day off to support a charity of your choice
* Annual wellness reimbursement
* Flexible working arrangements to help you maintain work-life balance
If this sounds like the perfect fit for you, we'd love to hear from you! Join us at Eftsure and be part of a team that's making a real difference in the B2B payments world.
A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don\'t accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!
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