Role Purpose The Senior Manager, Psychosocial Risk Management is responsible for operationalising CBA’s approach to identifying, assessing, and managing psychosocial. This role provides deep subject-matter expertise, strategic leadership, and practical guidance to leaders and teams at all levels — from frontline branch teams to senior executives. The role supports the CMHO function to establish best-practice standards and ensure CBA’s psychosocial risk management is evidence-based, data-driven, and aligned with Board requirements and regulatory expectations. Key Responsibilities Strategy & Standards Support the design, implementation, and methods for continuous improvement for psychosocial risk identification, assessment, and control. Act as a senior subject-matter expert on psychosocial risk. Risk Assessment & Deep-Dive Reviews Lead and conduct root cause analysis to identify systemic drivers of psychosocial risk, not just surface-level issues. Work with key internal stakeholders to determine clear deliverables and practical actions arising from psychosocial reviews. Stakeholder Consulting & Influence Partner with a wide range of internal stakeholders, including frontline teams, people leaders, senior executives, People & Culture, Legal, Risk, and Health & Safety functions. Provide high-quality consulting advice that balances employee wellbeing, operational realities, and organisational risk. Build credibility and trust as a calm, authoritative advisor on sensitive and complex matters. Exposure to Inappropriate and Traumatic Customer Behaviour Provide expert leadership on psychosocial risks associated with inappropriate customer behaviour, aggression, abuse, and violence. Lead strategies and controls to support employees exposed to traumatic customer interactions and cumulative trauma. Advise on prevention, response, and recovery approaches, including organisational design, capability uplift, and support mechanisms. Data, Metrics & Reporting Establish strong metrics and reporting to measure psychosocial risk activity, trends, effectiveness of controls, and outcomes. Use quantitative and qualitative data to inform decision-making, prioritisation, and continuous improvement. Present insights clearly to senior leaders, demonstrating impact, risk reduction, and maturity of approach. Facilitation, Communication & Capability Building Design and deliver high-impact briefings, and presentations for audiences ranging from frontline leaders to executive forums. Facilitate complex conversations on sensitive psychosocial issues with confidence and professionalism. Build organisational capability in understanding and managing psychosocial risk. Key Skills & Capabilities Advanced consulting skills, with the ability to influence and advise at all organisational levels. Strong facilitation and presentation capability, including executive-level communication. Excellent analytical skills, with a clear preference for data-driven decision-making and outcome measurement. Ability to manage ambiguity, complexity, and sensitive subject matter with maturity and sound judgement. Proven ability to translate psychological theory into practical, scalable organisational solutions. Qualifications & Experience Essential: Postgraduate qualifications in Organisational Psychology (or equivalent). Full registration (or eligibility for registration) as an organisational psychologist. Minimum 5 years’ experience managing psychosocial risk within a large organisation and/or as a consultant to employers. Demonstrated experience leading psychosocial risk assessments and deep-dive reviews. Strong experience addressing psychosocial risks arising from inappropriate customer behaviour and traumatic customer experiences. Desirable: Experience operating within large, complex, or highly regulated environments. Experience partnering with frontline, customer-facing workforces. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 04/03/2026