Key Operations Role
Join a fast-growing design group as a commercially minded operator who thinks in systems, solves problems proactively, and brings clarity to a creative and technical environment.
You’ll be part of a nationally recognised residential design group that supports volume builders across Australia. Each year, the organisation delivers more than 700 home designs, supports over $350M in builder contract value, and maintains a 90%+ retention rate with some of the country’s fastest-growing operators.
The business was originally born from construction, not design. In a few years, the founders rebuilt the model from the ground up and created a systemised, builder-aligned design partner focused on removing design as a bottleneck.
Today, the organisation operates across Australia and Asia, delivering builder-ready documentation frameworks, predictable workflows, and scalable design systems that keep sales flowing and site starts on track. To support the next stage of national expansion, the business is strengthening its internal operational structure – and this role will sit at the centre of that evolution.
* Work directly with the founder to design, implement, and refine internal systems, SOPs, and workflow programs.
* Translate strategic concepts into clear, actionable business processes.
* Meet regularly with the Design Director to identify bottlenecks, workload pressures, and cross-team inefficiencies.
* Conduct root-cause analysis and present structured solutions to leadership.
* Coordinate priorities between senior leaders and ensure alignment on internal programs.
* Develop reporting frameworks tied to workflow efficiency and team performance insights.
* Facilitate communication flows across departments to prevent roadblocks.
* Support project planning, documentation, and decision tracking.