Primary Position Objective
The primary role of an E-commerce Manager is to develop and execute go-to-market strategies for direct-to-consumer channels to achieve new business growth targets (Revenue, customer transaction count, conversion rate, etc.). As part of the DTC team, you will work closely with revenue leaders, marketing, FP&A, GTS, Distribution, Legal, QARA & TSV teams in the country, APAC region, and globally. You will manage the day‐to‐day trading and maintenance of our direct-to-consumer websites and brand stores on marketplaces to achieve commercial growth targets, and be involved with any new eCommerce improvements, projects and initiatives.
Job Environment
Under the direction of the APAC DTC Lead, this role supports Resmed Korea's online sales and customer experience. It requires proactive facilitation within the organization, across multiple departments and locations, to ensure timely execution of key deliverables to meet Resmed's country, regional, and global goals.
Responsibilities
* Lead, implement, and champion new e-commerce opportunities in Korea.
* Ensure delivery of a best‐in‐class e-commerce experience for all consumers engaging with Resmed.
* Collaborate with teams from all functions to maximize acquisition, retention, loyalty, and lifetime customer value.
* Develop and continuously improve the e-commerce fulfilment process to maximize customer satisfaction.
* Increase sales through existing and new DTC channels.
* Manage all e-commerce platforms – content, technical aspects, and uptime.
* Report on sales, digital campaigns, promotions, website analytics, and customer engagement.
* Work closely with the Korea revenue team to execute online campaigns and manage day‐to‐day operations for the DTC channel.
* Act as liaison with online stakeholders, including revenue, marketing, finance, distribution, legal, QARA, tech services, CCC, external agencies, and vendors.
* Collaborate with internal and external logistics/fulfilment teams to ensure a seamless consumer online‐to‐offline experience.
* Maintain current knowledge of the organization's products and services.
* Manage a team of e‐commerce executives, admins, and specialists.
* Contribute to financial forecasting and business planning.
Qualifications and Experience
* Respond to e‐commerce site issues and updates promptly.
* Work with a large number of stakeholders while maintaining commercial agility and responsiveness to the organization's revenue needs.
* Balance significant responsibility tasks with routine ones.
* Provide meaningful monthly reports on website analytics, customer experience, and returns.
* Drive continuous improvement to transform retail websites into market‐leading e‐commerce stores.
* Hire, onboard, and mentor team members as needed.
* Manage the DTC P&L for Korea.
Required Skills
* Strong experience in e‐commerce management, including online merchandising, sales, fulfilment, customer service, operations, and logistics across brand‐owned and third‐party platforms (e.g., marketplaces).
* Experience with enterprise‐level web platforms such as Shopify, Magento, and BigCommerce.
* Experience managing projects through platform changes, upgrades, testing, and integration of new technology.
* Strong stakeholder management skills.
* Strong leadership skills.
* High attention to detail and sense of urgency.
* Excellent oral and written communication skills.
* Experience with web analytical and marketing tools/services.
* Strong understanding of e‐commerce technology, including platform, payment process, content management, CRM, and automation.
* Proven budget management, rostering, and process implementation skills.
* Experience working with digital agencies, IT, and global marketing teams.
* Proficiency in Korean and English.
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