Overview
Join to apply for the Retail Coordinator role at Vicinity Centres.
The Retail Coordinator provides essential support to the Retail Manager and team in the execution and proficiency of the centre’s retail engagement strategies. This role assists in coordinating day-to-day operations for retailers, communicating effectively, handling ad-hoc tasks, and fostering positive relationships with the retailer portfolio in the centre. The Retail Coordinator supports leasing storage spaces and assists with budget management to ensure smooth operations and operational efficiency. The role is responsible for coordinating information, resources, and retail support initiatives, contributing to the success of individual retailers and the overall growth and performance of the shopping centre.
Key Accountabilities
- Retail Coordination: Assist in the onboarding process for new retailers, including orientation and integration into the shopping centre.
- Coordinate with store managers to address operational issues and ensure compliance with centre policies.
- Facilitate communication between centre management and retailers.
- Manage storage license and hold state relevant Real Estate License as required.
- Customer Service: Monitor feedback and address concerns or issues raised by customers with the retailer, in a timely manner.
- Support initiatives to enhance customer experience, including organising events and promotions.
- Operational Support: Conduct regular inspections of retail spaces to ensure they meet cleanliness and operational standards.
- Where required, support the implementation of visual merchandising standards across the shopping centre.
- Assist with inventory management and stock control for common areas if applicable.
- Reporting & Administration: Prepare and maintain reports on retail performance, tenant feedback, and other key metrics.
- Update and manage records related to tenant agreements, maintenance requests, and other relevant documentation.
- Assist with the preparation of budgets and financial reports related to retail operations.
- Tenant Relationships: Build and maintain positive relationships with retailers, addressing their needs and concerns effectively.
- Organise and conduct regular meetings with retailers to review performance and discuss any issues or opportunities.
Experience & Capabilities
Essential Experience
- Administrator with some experience ideally in the retail or customer service industry.
- Experience using the Microsoft Office suite, including Outlook, PowerPoint, Excel and Word, with experience in accounting systems such as JD Edwards would be advantageous but not essential.
Critical Knowledge
- Basic understanding of retail legislation, leases and retail fundamentals.
- Basic financial acumen and understanding driving value and commercial results.
- Known for actively contributing to a positive environment within the team, thriving in a fast-paced environment and a customer service ethic that is second to none.
- Outstanding interpersonal and strong verbal and written communication skills.
- Professional customer service skills.
- Known for an ability to collaborate effectively across multiple functions within the organisation.
- Strong ability to multitask coupled with excellent attention to detail.
- Strong organisational, compliance and time management skills.
- Ability to work as a part of a team and develop and maintain strategic relationships.
- Adaptable and responsive to the needs of the stakeholders and leaders.
Capabilities
- Collaborate as an Asset Team - Foundational.
- Planning & Prioritisation - Foundational.
- Customer Focused - Foundational.
- Develop Strong Stakeholder Relationships - Foundational.
- Problem Solving - Foundational.
- Health, Safety, Environment & Wellbeing - Foundational.
- Demonstrate Financial Acumen - Foundational.
- Understands Asset Vision & Strategy - Foundational.
Personal Attributes
Vicinity values: Respect, Integrity, Customer Focus, Collaboration and Excellence.
- Respect: We listen to and acknowledge each other’s views. We have difficult conversations with care.
- Integrity: We back our words with the right actions. We do the right thing, no matter the situation.
- Customer Focus: We nurture a genuine connection with our customers. We consider customer needs when making decisions.
- Collaboration: We invite the right people to the table. We balance consensus with decisive actions.
- Excellence: We always strive to improve. We share our challenges and celebrate the wins.
Benefits
- Flexible working options
- Birthday leave & purchased additional leave
- $1,000 worth of VCX securities rewarded for eligible team members
- Internal mentoring program
- Generous Parental Leave
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. We are committed to an inclusive work workplace and encourage applications from all sectors of the community, including Aboriginal and Torres Strait Islander peoples. For accessibility conversations, contact our Talent Acquisition team: Talent Acquisition at vicinity.com.au or. Note: To be eligible to apply, you must have Australian work rights. Shortlisted candidates may undergo a Criminal History Background/Police Check and other qualification checks as required.
Role
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📌 Retail Coordinator
🏢 Vicinity Centres
📍 Victoria