Executive Recruiter | Connecting Top Leadership Talent with Game-Changing Organizations | Strategic Talent Acquisition Partner
We have partnered with a Global Leader in innovative and reliable maritime equipment, as a Service Coordinator supporting our offshore wind operations. They manufacture highly reliable, innovative, and customized lifesaving equipment, deck equipment, and handling solutions. This is a hands-on, customer-facing role for a technical expert who thrives in a dynamic, collaborative environment. We are seeking a genuine, well-rounded individual who can act as a product expert addressing technical questions.
Key Responsibilities:
1. Coordinate and schedule service operations onboard vessels and offshore installations
2. Prepare and process customer quotations, government bids, purchase orders, and changes
3. Act as a primary point of contact for customer inquiries, providing timely and professional support
4. Support service engineers with job preparation and execution, including briefing and debriefing
5. Maintain and organize job documentation, service reports, certificates, and records in the ERP system
6. Manage invoicing, billing summaries, KPIs, accruals, and closure of service projects
7. Handle expense reports and timesheets for field service teams
8. Follow up with clients for feedback and satisfaction surveys
9. Assist sales and project teams in executing service-related contracts
10. Support internal process improvements and uphold quality, safety, and strategic standards
11. Must be familiar with invoicing, order taking & processing
12. Ability to travel up to 60% of time
What You Bring:
1. High school diploma (required); additional technical or maritime background is a plus
2. Experience in coordinating field service or offshore personnel strongly preferred
3. Strong organizational and multitasking abilities with attention to detail
4. Proficiency in Microsoft Office and aptitude for ERP systems
5. Excellent written and verbal communication skills
6. Comfortable working across departments and with international teams
7. Familiar with invoicing, order processing, and customer service best practices
8. Work closely with international teams and gain broad exposure across operations and sales
9. Opportunities to contribute ideas for improvement and shape service processes
Benefits:
1. Competitive compensation
2. Flexible hours and a dynamic work environment
3. 401(k) with Company match
4. Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered
5. Paid Company holidays and paid Personal Time Off (PTO)
6. Opportunity for continuous learning and career growth
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service and Other
Industries: Manufacturing
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