Head housekeeper (katoomba)

Position Overview

Hotel Mountain Heritage is seeking an experienced Head Housekeeper to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public areas, and dining outlets. Reporting to the General Manager, this full‐time role is responsible for leading a team and ensuring the smooth execution of daily cleaning tasks across the property. We're looking for a proactive leader who thrives in a hands‐on environment, demonstrates an impeccable attention to detail, and can effectively manage relationships across departments.

Main Duties

• Oversee daily housekeeping operations and collaborate with other departments to meet property-wide cleanliness requirements.
• Develop, manage, and adjust staff rosters to align with business forecasts, ensuring efficient use of resources.
• Supervise and assign tasks to housekeeping staff, ensuring all rooms and public spaces meet high standards.
• Conduct routine inspections to verify that all areas reflect the expected level of cleanliness and presentation and are ready for guest arrivals.
• Ensure compliance with safety regulations and workplace health and safety (WHS) policies across all housekeeping activities.
• Monitor and manage inventory levels of cleaning supplies, ensuring timely procurement and cost control.

What We Offer

• Opportunities for professional growth and advancement within our extensive hotel network.
• Community engagement through local volunteering and charitable programs.
• Strong focus on sustainability and environmentally friendly practices.
• Paid Parental Leave to support our team during important life stages.
• Employee Assistance Program offering support when needed.

Required Skills & Experience

• Minimum 1‐3 years of experience in a housekeeping leadership role.
• Proven ability to manage teams, with a focus on staff engagement and development.
• Experience working with property management systems (PMS) is advantageous.
• In‐depth understanding of safety standards, with experience ensuring compliance in a fast‐paced work setting.
• Experience with end‐of‐month stocktakes.
• Strong communication and relationship‐building skills with both internal and external stakeholders.
• Exceptional eye for detail, with a commitment to maintaining high presentation standards.
• Professional demeanor, with the ability to stay calm under pressure and adapt to changing priorities.
• Ability to work rotating rosters including weekends and Public Holidays.

If you are excited about making a difference and enhancing the guests experience, then we want to hear from you.