Job Opportunity: Help Desk Specialist
We are undertaking a major transformation of our operational framework to enhance efficiency and productivity. This position involves collaboration with the Information Services team to accomplish various tasks, including issue diagnosis and resolution, maintenance of client interactions, and accurate task logging.
* Complete assigned tasks through the ticketing system to meet or exceed service standards
* Effectively diagnose and resolve client issues to minimize recurrence
* Maintain professional, friendly, and helpful interactions with clients at all times
* Accurately update and/or log all tasks/client requests in the ticketing system
* Effectively prioritize tasks to ensure service levels/deadlines are met
* Report identified risks to your manager in accordance with the risk management framework
* Evaluate and communicate incidents to other relevant technology teams
* Collaborate with technology teams to achieve shared goals
Requirements for Success
To excel in this role, you will need to possess knowledge of network cabling and TCP/IP networks, Active Directory, experience in help desk/desktop support, highly developed interpersonal skills, and a passion for assisting others. Industry certification (e.g., ITIL, MSCE) is highly desirable.