Join to apply for the Broker Support Officer role at Australian Military Bank Ltd1 week ago Be among the first 25 applicantsJoin to apply for the Broker Support Officer role at Australian Military Bank LtdGet AI-powered advice on this job and more exclusive features.Work options: Work From AnywhereThe Broker Support Officer is a key role in the broker channel with an overall purpose to grow lending and associated product portfolio through mortgage brokers nationally. The officer will be responsible for processing and managing broker introduced applications starting from application received until post settlement. Maintaining speed to decision (SLA’s) and communicating to brokers on each stage of an application is a key task of this role.To be successful the Broker Support Officer will undertake activities that result in the achievement of performance targets across a variety of measures including member focus, referring, or completing cross Product opportunities and monitoring broker submissions to ensure they meet compliance requirements.Skills RequiredManage High pipeline volumesTime management & prioritisation of dutiesMultiple system trainingManaging broker and member expectations and application speed to decisionUnderstanding a range of diverse products, processes, and corresponding regulatory requirementsConsistent communication with brokers with outstanding and other requirements requested by credit.Maintain co-operation of other Australian Military Bank staff (e.g. Credit, Settlements, Digital Sales, Retail Distribution, and IT) to support the Intermediary Channel.Preserving Credit QualityPrevious knowledge working with brokers/aggregators – preferredAt least 2 years in a similar mortgage processing role - preferredAs Australia’s longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World’s Best Bank by Forbes and won Canstar’s Consumer Bank of the Year for Everyday Banking.Your RoleThe Broker Support Officer will undertake activities that result in the achievement of performance targets across a variety of measures including member focus, referring, or completing cross product opportunities and monitoring broker submissions to ensure they meet compliance requirements.Your Major Responsibilities Include, But Not Limited ToProcess and manage broker home loan & personal loan applications.Manage High pipeline volumes in a fast-paced environment.Manage broker and member expectations and application speed to decision.Manage SLAsConsistent communication with brokers with outstanding and other requirements requested by creditCommunicate to internal stakeholders such as credit and settlement team to ensure all applications are processed within agreed timeframeMaintain co-operation of other Australian Military Bank staff (e.g. Credit, Settlements, Digital Sales, Retail Distribution, and IT) to support the Intermediary ChannelRefer and complete cross selling opportunities (including general insurance)Ensure credit quality meets our standards.Complete Aggregator and Broker compliance reviewEnsure that all credit submissions meet AMB policy and criteria, maintaining high standards of quality in credit evaluations.Foster strong member relationships by encouraging and managing comprehensive engagement, including the maintenance of savings and transaction accounts to strengthen member bonds and support overall membership growth.Participate in various training sessions and ongoing support programs across different departments and channels to support continuous professional development and skill enhancement.About YouTo be successful in the role you will demonstrate the below key attributes and experience:Understanding a range of diverse products, processes, and corresponding regulatory requirementsUnderstanding of Mortgage Broker industryKnowledge of financial products, processes and systemsVerbal, numerical, literacy skillsComputer skills (including email, internet, Microsoft applications)Proficient in Microsoft Office suite.Education & QualificationsYear 12 or equivalent (Essential)Cert IV in Credit management (Essential)Tier 2 – Banking and General Insurance (Essential)Diploma/Cert IV in Finance and Mortgage Broking (Desirable)Lending accreditation (Desirable)BenefitsWorking with Australian Military Bank will provide you access to a great range of benefits including:Staff Banking product + Services discountsNovated Leasing options4 weeks Paid Parental + Purchased Leave optionReferral Reward ProgramEmployee Assistance ProgramAnnual Flu Shot + Blood Donor LeavePolo Shirt providedRecognition AwardsService AwardsWhy UsAustralian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.Probity checkAs we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesIndustriesBankingReferrals increase your chances of interviewing at Australian Military Bank Ltd by 2xGet notified about new Broker jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoDigital Assets Trader - Market Making (APAC Remote)Sydney, New South Wales, Australia 1 month agoOptions Trader - Digital Assets Market Making (APAC Remote)Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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