Newly created role for an Implementation Specialist in the medical software space. You will be required to provide on-site and in-house application support, troubleshooting, and training to an assigned number of clients. This includes upgrades, hardware changes, or simple implementations for the project's duration and for approximately 30 days after the live date. Skill set / Experience needed: Prior experience implementing and supporting medical software (any blood related software would be highly desirable) Assist the Project Manager with all software activities. Ensuring that all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff Maintains a thorough understanding of the system's overall capabilities and best practice use Guides clients in building and fully utilizing all existing system functionality Provides telephone consultations and web-based training sessions to clients as needed Logs and assigns an appropriate level of criticality to all software calls and tasks Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress Escalates any issues that may adversely affect client satisfaction or project timeline Provides meaningful recommendations for improving the product Monitors emails, voice mail, and instant messaging applications daily and responds in a timely manner Participates in technical training programs as assigned. Previous experience in the usage, file building and troubleshooting of laboratory information systems (LIS), (highly desirable). Note - this is a Statewide role, so travel is required. Reference Number: 06800-0013360723 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.