Senior employee experience specialist

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.

What You'll Do

The role involves all phases of end‐to‐end employee experience delivery, from discovery, problem definition and insight analysis through to experience design, facilitation, implementation and evaluation. This includes designing and delivering leadership programs and leader induction, facilitating workshops and learning experiences, creating and running employee listening initiatives, and translating insights into practical improvements. The role works closely with senior leaders and confidently articulates recommendations and design decisions through clear executive and board‐level communication.

What We're Looking For

The Senior Employee Experience Specialist is a people‐focused facilitator and trusted partner, whose purpose is to create clarity, alignment and momentum across leadership, culture and employee experience initiatives. They act as a conduit between insight and action, building strong relationships with leaders and stakeholders to ensure experiences are well‐designed, well‐facilitated and meaningfully embedded. The ideal candidate believes that continuous collaboration with leaders and teams is essential to understand context, uncover the real problems to solve and shape solutions that are desirable, feasible and sustainable. They can clearly articulate the "why" behind their design decisions, communicate effectively at executive and board level and apply sound judgement to balance ambition with practicality while delivering high‐quality outcomes.

What You'll Bring

• Strong facilitation, communication and stakeholder engagement skills, with the ability to influence and work effectively across all levels of the organisation.
• Strong professional judgement and the ability to balance strategic experience design with practical, embedded delivery.
• Confidence managing complex priorities, navigating trade‐offs in time, resources and stakeholder expectations to deliver high‐quality outcomes.
• Data and insight‐led decision‐making capability, using diagnostics, feedback and analytics to guide design choices and drive continuous improvement.
• Commercial and operational acumen, including experience partnering with vendors to ensure solutions deliver value and align with organisational context.
• Contemporary expertise in employee experience, organisational development and leadership practices, underpinned by relevant qualifications or certifications.

Benefits

• A purpose‐driven organisation where your work genuinely makes a positive impact on Queenslanders' lives.
• A collaborative and supportive team environment that values empathy, trust and working together.
• Hybrid work arrangements that support flexibility and work‐life balance.
• Personalised learning and development opportunities to support your growth and career progression.
• A holistic health and wellbeing program designed to support you both professionally and personally.
• Study assistance to support ongoing education and professional development.

Applications close Thursday 25th June 2026.

Equal Opportunity

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability and people from culturally and linguistically diverse backgrounds. If you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential, please let us know or contact the recruitment team.

Pre‐Employment Checks

Pre‐employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check and, where appropriate, a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Notice

WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.