Customer Service Representative
Strathfield, Castle Hill, Parramatta
Part-Time | 3 – 4 days per week
Matrix Education is hiring part time Customer Service Representatives to join the team at our Strathfield, Parramatta or Castle Hill locations. Working hours are 3 to 4 days per week, including at least one weekend shift.
As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.
The position is ideal for a customer service professional who is looking to take the next step in their career and grow within an organisation.
What you'll do
* Day to day operational management of the Matrix campus.
* Responding to inbound telephone, email and face to face enquiries.
* Making outbound sales and engagement calls.
* Ownership of end to end enrolment management, from trial lessons, enrolment to retention.
* Management of customer profiles and enrolments on the CRM.
* Delivery of internal communications at the campus level.
* Providing support to staff and students on site.
* Ad hoc administrative duties.
What you'll need
* Minimum two years' experience in customer service, administration or call centre.
* Outstanding verbal and written communication skills, with a confident, polite and professional approach.
* Keen attention to detail when documenting and entering information.
* Ability to remain calm and focused during busy periods.
* Flexible attitude, hard-working and results driven.
* Friendly and approachable nature – you genuinely enjoy helping others.
* Strong problem-solving skills – you think on your feet and stay composed under pressure.
* Great multitasking abilities – handling calls while updating systems and notes.
* Experience using CRM systems (Salesforce CRM experience is a big plus).
A few of our perks
* Convenient campus locations across Sydney,
* Modern, open-office environment,
* Competitive remuneration rates,
* Open and collaborative management team,
* Amazing facilities.
Apply below, or email your cover letter and resume to hr@matrix.edu.au.
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