We are seeking a skilled Guest Services Agent to provide exceptional customer service and ensure a positive experience for all guests and members.
Key Responsibilities:
* Greet and welcome guests and members upon arrival, creating a warm and friendly atmosphere.
* Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
* Handle guest and member inquiries and requests promptly and professionally.
* Provide information about the facility, amenities, and local attractions to enhance the guest experience.
* Coordinate and manage guest reservations, ensuring accuracy and timely updates.
Requirements:
To be successful in this role, you will require:
* Proven experience in a customer service role, preferably in a hospitality setting.
* Excellent verbal and written communication skills.
* Strong problem-solving and decision-making abilities.
* Ability to multitask and prioritise tasks in a fast-paced environment.
* Proficient in using computer systems and software, including reservation and payment systems.
* Exceptional interpersonal skills and a positive attitude.
* Flexibility to work various shifts, including weekends and public holidays.
* Ability to handle difficult situations with professionalism and empathy.
About This Role:
This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests and members.