Accounts Recovery & Client Liaison Officer
Work from home | Part-time (25 hours/week) | School-hours friendly
ACT Property Inspections (ACTPI) is one of Canberra's most trusted building & pest inspection companies. We complete over 700 inspections a month, work closely with leading real estate agencies, and pride ourselves on being fair, fast and genuinely easy to deal with.
We're looking for a mature, confident, relationship-focused person to take ownership of our accounts receivable and debt recovery — without the debt-collector attitude.
Not a script reader.
Not a bully.
Just someone who understands people and knows how to get things done.
Why this role matters
We work with agents, owners, buyers, and solicitors every single day.
Most pay quickly. Some… need a nudge.
Your role is to:
* Keep our aged receivables tidy and under control
* Follow up overdue invoices politely, consistently, and effectively
* Protect our long-term relationships with agents
* Use good judgement on when to push, when to pause, and when to negotiate
* Communicate in a way that's firm but still respectful
We don't want aggression.
We want clarity, professionalism, and common sense.
What you'll actually be doing
* Monitoring aged receivables daily
* Sending friendly reminders → firm reminders through our 4-stage framework
* Making follow-up phone calls (calm, confident, no scripts)
* Setting up payment plans where appropriate
* Flagging problem accounts early
* Pausing bookings when policy requires it
* Keeping accurate, professional notes
* Collaborating with solicitors and our bookings and admin teams
* Occasionally smoothing things over with agents to keep relationships strong
This is not a call-centre role.
It's relationship-aware collections — with judgement, not pressure.
Who we're looking for
This job suits someone with life experience, strong people skills, and the confidence to handle tricky conversations without drama.
You may come from:
* Real estate admin
* Banking or finance
* Strata or legal admin
* Government collections
* Customer service with authority
* Office management or accounts roles
You'll be great at this if you:
* Are calm, mature and composed on the phone
* Can read tone and adjust your approach
* Don't shy away from firm conversations
* Aren't aggressive, but aren't a pushover
* Value fairness and consistency
* Remember names and situations easily
* Are organised, reliable and self-managed
What success looks like
* No angry agent calls
* No friction, no mess
* People pay because they like dealing with you
* Escalations only when necessary
* You keep management in the loop early
* The business runs smoother because of your presence
Why you'll love working with ACTPI
* Family-run, supportive and well-respected
* Genuine work/life balance — perfect for school hours
* Work from the comfort of your own home
* Stable, consistent workload
* No egos, no micromanagement
* Clear frameworks so you'll always know the "why" behind decisions
How to Apply
Apply through SEEK with:
1. A brief cover letter telling us why this role suits you
2. Your resume
We review applications as they come in, so don't wait.