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Overview
As an Injury Management Advisor supporting Serco contracts across VIC, SA & NZ, you will play a vital role in ensuring safe and sustainable return-to-work outcomes for injured colleagues. Reporting to the Injury Services Manager, you'll provide specialist injury management support, manage workers' compensation cases, and implement return-to-work strategies to ensure a smooth and sustainable recovery process. You will work closely with internal teams, insurers, healthcare professionals and rehabilitation providers to achieve the best possible outcomes for employees and Serco. Your expertise will help create a positive impact on workplace health and safety across Serco's contracts. This is a hybrid role based out of Melbourne or Adelaide Corporate office.
Benefits
Supportive and inclusive work environment
Great career development opportunities
Work-life balance with flexible hybrid working arrangements
Access to health and wellbeing programs
Competitive salary and benefits package
Opportunity to work with a global leader in public service
In This Role, You'll Make a Difference By
Managing workers' compensation and injury management cases in line with legislative and Serco requirements
Developing and implementing return-to-work strategies for injured colleagues
Collaborating with insurers, healthcare providers, and rehabilitation specialists to achieve optimal outcomes
Providing specialist training, coaching, and consultation to site leadership and teams
Maintaining accurate injury management records and ensuring compliance with regulatory requirements
Supporting initiatives to improve workplace health, safety, and injury prevention
Your Ideal Skills & Experience
Experience in workers' compensation and injury management (an allied health background is highly desirable)
Strong knowledge of Workers' Compensation legislation and best practice injury management strategies
Experience in developing return-to-work plans and liaising with external healthcare providers
Excellent communication, negotiation, and stakeholder management skills
Ability to work both independently and as part of a team, with strong problem-solving and analytical skills
Qualifications in Occupational Therapy, OHS, Physiotherapy, Psychology, Nursing, or a related health science field (highly desirable, but not essential)
Experience using Solv Injury or similar case management systems (Desirable)
Ability to travel to metropolitan areas is a requirement within this role
Valid Driver's License Class 'C'
Employment details
Employment type: Full-time
Job function: Business Development and Sales
Industries: IT Services and IT Consulting
About Serco
Serco is a place where you can grow, with a team of 12,000+ professionals across Asia Pacific (APAC). This role is a hybrid position that can be based out of our Melbourne or Adelaide Corporate office.
EEO and Inclusion
We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability. By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
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