Customer Service Representative Opportunity
Are you looking for a challenging role that offers excellent customer service and sales opportunities? Our organization is seeking a Customer Service Administrator to join our team.
This role provides an exceptional opportunity for individuals who enjoy working with customers, are proactive and solution-focused, and have a passion for delivering exceptional customer experiences.
We are committed to providing a supportive and collaborative work environment that encourages employee growth and development. As a Customer Service Administrator, you will be responsible for maximizing every sale opportunity by having a proactive approach and providing an exceptional customer experience.
Key Responsibilities:
* Providing telephone sales and general technical and non-technical support
* Recording and following up sales opportunities
* Processing of new orders
* Preparing quotations and following up
* Creating and maintaining customer account information via our internal database
* Issuing billing documents such as proforma invoices, invoices, credit notes and debit notes as required
* Assisting in preparation of reports and other administrative tasks as required by the team
Requirements:
* 2+ years' customer service experience
* Certificate, Diploma or higher in the electrical or electronics field is advantageous
* Exceptional communication and customer service skills
* Attention to detail, and the ability to easily follow processes
* Team player, with a flexible and collaborative approach
* Proactive, positive attitude, with a solution focused approach
* Familiarity with electrical cables, wires and accessories desirable
* MS Office Suite
* SAP or other large ERP systems and Salesforce experience desirable
Benefits:
* Competitive salary with bonus potential
* Training and mentoring provided to support career success
* Hybrid working arrangement
* Onsite parking
About this Role:
This varied role is responsible for providing customer service and sales support, processing new orders, and preparing quotations. We are looking for a highly organized and communicative individual who can effectively manage multiple priorities and deadlines.
What We Offer:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* A competitive salary package
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application.