Change manager (melbourne)

Competitive Salary | Attractive Discounts on RACV Products

Competitive Salary with additional attractive discounts across RACV products.

About the Opportunity

As a Change Manager, you will support the delivery of our new core insurance platform, a large‐scale transformation that will shape and simplify how we serve our members and customers across our insurance business. In this role, you will lead change across initiatives spanning people, process, and technology, partnering with project, technology, and business teams across RACV to design and deliver end‐to‐end change‐management strategies. This includes stakeholder engagement, communications, learning, and readiness activities that drive meaningful adoption and long‐term value.

Qualifications

• 5+ years demonstrable experience in leading end‐to‐end change management within large, complex organisations
• Experience delivering change across complex, multi‐stream programmes including core platform transitions and integrations, digital uplift, data migration, and operating model change across corporate and customer‐facing environments
• Experience driving change across customer‐facing and operational teams in quick‐paced, multi‐release environments
• A hands‐on approach and experience delivering engagement, communications, and learning solutions that build capability, support adoption, and enable business readiness
• Strong analytical capability with experience assessing change impacts, measuring readiness, and tracking success through change metrics
• The ability to build trusted relationships and influence stakeholders at all levels
• Strong knowledge of change‐management frameworks, tools, and methodologies (e.g., Prosci)
• A collaborative and proactive mindset, with the ability to work autonomously
• Previous experience as a Change Manager working in Insurance or Financial Services organisations

Desired Skills

• Exposure to Salesforce, Guidewire, Jira, or Confluence
• Experience in emerging technology or AI (Co‐Pilot)

Benefits

There's so much on offer when you join RACV:

• A flexible, informal work environment that supports balance between work and home
• Generous discounts on home and car insurance policies and RACV roadside care
• RACV Club membership and great discounts across RACV resorts
• Monthly‐updated discounts from a wide range of corporate partners

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.