Job Title: Guest Room Host
Job Description:
A Guest Room Host is responsible for delivering exceptional guest experiences by ensuring the cleanliness and maintenance of guest rooms. This role involves providing a high level of customer service, managing guest requests in a timely manner, and working collaboratively with other team members to maintain a positive and welcoming environment.
Key Responsibilities:
- Clean and maintain guest bedrooms and bathrooms to the highest standards
- Vacuum rooms and corridors to ensure a clean and safe environment
- Replenish bed linen, towels, and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks to maintain a high level of cleanliness
- Restock and maintain trolleys on a daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and take ownership of replacing or repairing them as needed
- Ensure that all equipment inside and around guest rooms, as well as in work areas, is in good working condition
- Be environmentally aware and dispose of waste accordingly
- Manage guest requests efficiently and effectively
- Comply with hotel security, fire regulations, and health and safety legislation
Requirements:
- Positive attitude and excellent communication skills
- Ability to work independently or as part of a team
- Flexible and reliable approach to work
- Good grooming standards and attention to detail
What We Offer:
- The opportunity to work in a dynamic and fast-paced environment
- Collaborative and supportive team culture
- Opportunities for growth and development within the company
About Us:
We are a leading hospitality company dedicated to providing exceptional guest experiences across our global brands. Our vision is to fill the earth with the light and warmth of hospitality, and we strive to create remarkable experiences every day.