Job Description Are you an experienced Customer Care Manager, Care Coordinator or Client Manager with a passion for supporting older Australians? Join Healthcare Australia as a Customer Care Manager – Home Care, supporting clients across the Armidale region. In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. You’ll play a key role in delivering high-quality, personalised services while building strong, trusted relationships with clients and their support networks. Key Responsibilities Include: Act as the main point of contact for clients, delivering exceptional service and tailored home care solutions Build strong relationships with clients and families to understand their needs and develop personalised care plans that promote independence and wellbeing Monitor service delivery and client satisfaction through regular communication and reviews Collaborate with nurses, allied health professionals, and internal teams to coordinate care and ensure seamless service delivery Support new client enquiries and onboarding with empathy, helping match suitable care workers to client needs Contribute to local business growth through relationship-building and community engagement Let's talk about you! You’re a natural relationship builder who thrives in a customer-focused role. You bring warmth, professionalism, and a proactive mindset, along with the ability to balance client care with achieving business outcomes. Strong communication and interpersonal skills with a customer-first approach A proactive and results-driven mindset, with the ability to meet targets and manage competing priorities Experience in Home Care, Aged Care, NDIS, or a similar health-related service Confidence engaging stakeholders and building external partnerships Comfortable using MS Office and CRM systems Ability to work independently while contributing to a supportive team environment Experience attending community events or networking locally will be highly regarded Mandatory Requirements A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons. With HCA you’ll be rewarded with: A fabulous discount on BUPA Private health Insurance – 7%! Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance Access to extra leave with a day off for your birthday plus a rewards and benefits platform Salary Packaging - novated leasing available with Smart group Be part of a well-respected Australian based organisation of more than 3,000 employees! At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.